Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominick Brown

Alexandria,VA

Summary

Knowledgeable and thorough Information Technology Technician with superior attention to detail. Self-motivated and industrious, therefore adept at completing tasks with minimal supervision. Experience in Information Security, Vulnerability Assets, and Business Continuity with superior analytical and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Motor Vehicle Operator/IT Technician Intern

Arlington County
11.2022 - Current
  • Implemented GPS technology for more precise navigation, saving time on daily routes.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Participated in ongoing professional development to stay current with industry trends and best practices.
  • Operated different types of vehicles and equipment in varied terrain and conditions.
  • Delivered training sessions to staff members on various technology topics, enhancing their proficiency in using tools effectively.
  • Offered assistance in implementing and developing training programs.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.

Roll Off Driver/IT Consultant

Waste Connections
02.2019 - 11.2022
  • Clearly communicated with dispatchers and drivers, giving updated information, including estimated times of arrival and latest road conditions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Loaded and unloaded heavy equipment safely using winch systems, adhering to company policies regarding load securement.
  • Experience conducting pick-ups with government entities such as the National Institute of Health. Maintain confidential and professional interactions with all staff and customers
  • Trained other drivers to operate hauling equipment as well as troubleshoot the computer networks in the building when they were having difficulties
  • Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Observe how experienced professionals utilize technical skills, solve problems, and communicate effectively.
  • Observing how technicians document troubleshooting steps, solutions, and maintenance activities.
  • Observing how technicians manage and resolve issues reported by users (employees or customers) through a ticketing system
  • Observing how technicians address problems with operating systems, applications, and other software programs

Roll Off Driver

County Waste
08.2016 - 01.2019
  • Operate truck in a safe manner in compliance with all local, state, and federal regulations and company policies.
  • Provided roll off delivery and removal services to customers on assigned route(s) or by work order and dumping at landfill.
  • Conducted pre-trip/post trip inspections and completed daily logs in various software and tracking systems
  • Maintained a professional interaction with customers and staff.

Delivery Driver/Automated Logistical Specialist (92A)

DS Services Of America Inc.
04.2015 - 07.2016
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Updated dispatchers frequently using various technical systems to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Handled Invoices and collected payments from customers. Settled all customer accounts daily. Handled both business and residential customer accounts. Experienced with handling sensitive information and trusted to secure company assets on a daily basis. Ensured compliance with regulatory and company policies and procedures. Responsible for the safe pick up of company property.

Assistant Security Manager

Triton Security
02.2013 - 06.2014
  • Monitored key control access system to prevent unauthorized entry to building.
  • Developed contingency plans to formulate response and procedures for emergency situations.
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
  • Developed strong relationships with management, employees, and vendors to foster a culture of shared responsibility for security matters.
  • Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
  • Monitored key control access system to prevent unauthorized entry to building.
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations

Education

Some College (No Degree) - Cyber Defender Program

New Horizons Computer Learning Center
Sterling, VA

Bachelor of Science - Criminal Justice

Westwood College
Arlington, VA
06-2011

Skills

  • Safety issues monitoring
  • Operations Support
  • Hardware installation and setup
  • Safety compliance/ operations support
  • Time management and attention to detail
  • Problem solving
  • Effective communication
  • Professional integrity/ customer service skills
  • Proper waste disposal/ logistics
  • Networking and administration
  • Desktop support
  • Technical troubleshooting/ software updates
  • Information tracking/ security monitoring CCTV

Certification

CompTIA Security+

CompTIA A+

Timeline

Motor Vehicle Operator/IT Technician Intern

Arlington County
11.2022 - Current

Roll Off Driver/IT Consultant

Waste Connections
02.2019 - 11.2022

Roll Off Driver

County Waste
08.2016 - 01.2019

Delivery Driver/Automated Logistical Specialist (92A)

DS Services Of America Inc.
04.2015 - 07.2016

Assistant Security Manager

Triton Security
02.2013 - 06.2014

Some College (No Degree) - Cyber Defender Program

New Horizons Computer Learning Center

Bachelor of Science - Criminal Justice

Westwood College

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Dominick Brown