Dominique Fortune
Richmond
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, and accounts receivable. Recognized for exemplary customer service and team collaboration. Trained professional attentive to children's needs and experienced in working with different ages. Dependable in following good safety practices, facility requirements and parent wishes. Cares about student wellbeing and growth.
Overview
18
18
years of professional experience
Work History
Daycare Teacher
KinderCare Learning Centers
12.2023 - Current
- Developed lesson plans and activities to engage children in learning
- Created a positive, nurturing environment for young students
- Supervised children during meal times, playtime, and other activities
- Managed record keeping duties such as attendance records and daily reports of individual child activities
- Communicated regularly with parents regarding their child's progress or behavioral issues
- Collaborated with colleagues to brainstorm ideas for classroom activities
- Adapted teaching methods based on individual student needs
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Daycare Teacher
CVS Pharmacy
07.2022 - 12.2023
- Trained, mentored and motivated employees to maximize team productivity
- Engaged employees to create safe, energetic work environment through feedback and recognition
- Oversaw implementation of procedures, goals and objectives within operations
- Executed and optimized operational responsibilities to promote seamless delivery of services
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Resolved customer complaints or answered customers' questions
- Delegated work to staff, setting priorities and goals.
Head Cashier
Lowes Home Improvment
03.2012 - 10.2022
- Trained new team members in cash register operation, stock procedures and customer services
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Helped customers find specific products, answered questions and offered product advice
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls
- Processed refunds for worn, damaged and broken merchandise
- Processed payments promptly for customers to exceed productivity standards
- Answered phone calls to assist customers with questions and orders
- Greeted customers promptly and responded to questions.
Daycare Assistant
Gail Bland Family Daycare
04.2010 - 12.2011
- Enforced rules to teach good manners and maintain safe environment
- Managed crafts and other hands-on activities to engage kids and promote development
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Communicated with parents about daily activities and any concerning behaviors
- Secured indoor and outdoor premises to protect children
- Balanced schedules to promote optimal rest, play and educational periods
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Observed behavioral issues to alert parents or guardians.
Mail Clerk
UVA Mail Service
08.2008 - 10.2008
- Received, sorted and organized incoming letters and packages
- Packaged items in boxes or envelopes and sealed
- Identified undeliverable mail and applied markups to return to sender
- Operated mail processing equipment and manually sorted mail
- Placed letters in individual mail slots for internal staff pickup.
Cashier
CVS Pharmacy
06.2006 - 09.2008
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Monticello High School
Charlottesville, VA05.2008
Skills
- Team Leadership
- Multitasking and Organization
- Approachable
- Decision Making
- Handling Complaints
- Time Management
- Team Management and Supervision
- Customer Service
- Attention to Detail
- Strong computer skills
- Caring and Understanding
- Reliable
Timeline
Daycare Teacher
KinderCare Learning Centers
12.2023 - Current
Daycare Teacher
CVS Pharmacy
07.2022 - 12.2023
Head Cashier
Lowes Home Improvment
03.2012 - 10.2022
Daycare Assistant
Gail Bland Family Daycare
04.2010 - 12.2011
Mail Clerk
UVA Mail Service
08.2008 - 10.2008
Cashier
CVS Pharmacy
06.2006 - 09.2008
High School Diploma -
Monticello High School
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