Dominique Jones
Fredericksburg
Summary
Dynamic operations manager with extensive experience in overseeing complex operations. Skilled in problem-solving and vendor management, consistently driving improvements in customer satisfaction and operational efficiency. Committed to delivering high-quality service and maintaining compliance with all policies and regulations.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Assistant Manager of Facilities and Operations
Virginia Youth Soccer Association
Fredericksburg
07.2024 - Current
- Oversee 15-field complex, managing upkeep through seeding, landscaping, planting, and park design assistance. Utilize Turf Tank 2 Robot for efficient field maintenance. Negotiate field use contracts and tournaments while assessing risks and ensuring crowd control, maintaining operational quality and cleanliness. Conduct facility tours to enhance customer experience and strengthen member retention.
- Handle customer inquiries promptly to ensure satisfaction.
- Supervise daily operations by scheduling shifts and assigning duties, ensuring team productivity and effective workflow.
- Maintain up-to-date knowledge of company products and services.
- Ensure compliance with safety regulations and company policies.
- Coordinate organization of youth soccer events and tournaments, fostering community engagement and promoting sports participation.
Tennis Operations Supervisor
James Madison University Athletics
Harrisonburg
07.2021 - 05.2023
- Achieved promotion to tennis operations supervisor after six months of dedicated service.
- Arrived three hours early to each match for setup and court preparation.
- Oversaw matches, providing assistance as needed to maintain smooth operations.
- Coordinated parking and travel information for opposing teams and referees.
- Supervised daily operations of athletic events and facilities, ensuring efficient execution of events and optimal use of resources.
Private Aquatics Operations Specialist
Grace Aquatics
Fredericksburg
04.2015 - 04.2023
- Oversaw pool openings, including cover removal and chemical application.
- Conducted weekly maintenance for optimal performance and cleanliness and executed entire system replacements to enhance functionality.
- Managed retiling projects to improve aesthetics and safety and performed motor replacements to ensure reliable operation.
- Identified and repaired leaks while testing water quality regularly while ensuring top-tier water quality through diligent monitoring and adjustments.
- Negotiated contracts with distributors and clients, securing new outlets and driving sales growth.
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Managed inventory levels and ordered supplies for aquatic programs.
- Developed training materials for staff on operational procedures and safety protocols.
Education
Bachelor of Science - Sport & Recreation Mgmt | Minor: General Business
James Madison University
Harrisonburg, VA05-2024
Skills
- Leadership
- Event coordination
- Upselling
- Contract negotiation
- Field operations
- Adaptability
- Task delegation
- Operations Management
- Customer service
- Vendor management
- Problem solving
- Effective communication
- Time management
Certification
Safe Sport Certified
Timeline
Assistant Manager of Facilities and Operations
Virginia Youth Soccer Association
07.2024 - Current
Tennis Operations Supervisor
James Madison University Athletics
07.2021 - 05.2023
Private Aquatics Operations Specialist
Grace Aquatics
04.2015 - 04.2023
Bachelor of Science - Sport & Recreation Mgmt | Minor: General Business
James Madison University