OLLIE BARNES
Virginia Beach
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Uses an organized approach to monitoring materials movements with a focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
02.2023 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Representative
Assurance
12.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Head Bartender
Carolina's Cafe
09.2018 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
- Developed contingency plans with team to address potential disruptions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
M.D. - Business Administration
Western Governors University
Salt Lake City, UT05-2025
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT01.2024
Associate of Applied Science - General Studies
Florida Keys Community College
Key West, FL05.2019
Skills
- Customer Engagement
- Data Analysis
- Customer service
- Management Support
- Workplace Safety
- Customer Satisfaction
- Healthcare management
- Training & Development
- Performance monitoring
- Scheduling coordination
- Attendance tracking
- Inventory management
- Quality assurance
- Multitasking and time management
- Microsoft office
- Word processing
- Customer relations and communications
- Records management systems
- Workflow management
- Safety management
- Management support
- Assignment delegation
Certification
Food Handler Certification
Timeline
Customer Service Representative
Assurance
12.2023 - 01.2024
Process Assistant
Amazon
02.2023 - Current
Head Bartender
Carolina's Cafe
09.2018 - 02.2023
Assistant Manager
Southernmost Escape
10.2017 - 05.2018
Associate of Applied Science - General Studies
Florida Keys Community College
M.D. - Business Administration
Western Governors University
Bachelor of Science - Healthcare Management
Western Governors University
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon