Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Robinson

Newport News

Summary

Dedicated and highly motivated certified Ophthalmic Assistant with 5+ years of expertise in providing patient focused care, conducting diagnostic test, performing ophthalmic exam, educating patients and contribute to a smooth running eye care practice. Committed to staying up to date on the latest medical advancements in ophthalmology and providing quality treatments

Overview

17
17
years of professional experience

Work History

Certified Ophthalmic Technician

Cullom & Farah Eye & Laser Center
04.2018 - Current
  • Provides primary ophthalmic care to patients and act as clinical assistant to physician.
  • Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test, A-Scan Biometry (IOL master), Pachymetry, color testing, and contact lens evaluation)
  • Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Accurately records all information in EMR system according to established standards and physician requirements
  • Checks condition of patients' eyes by observing pupils, muscle, visual acuity, extraocular movements, and blood pressure (if requested by Physician).
  • Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations.
  • Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues.
  • Process prescription refill requests.
  • Processing prior authorization for patient.
  • Performs set standard number of patient work-ups based on established times while maintaining quality of customer service.
  • Maintains stock in exam room in accordance to standard inventory and Physician preferences.
  • Maintains minor OR stock and all sterilization of instruments.
  • Sets up and prep for minor OR procedures to include setting sterile tray and maintaining sterile field.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Called patients to inquire about post-operative status or recovery.

Front Desk Agent

Great Wolf Lodge Resort
08.2018 - 07.2021
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Photographer and Sales Associate

Portrait Innovations
01.2017 - 08.2017
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Selected and set up appropriate props, backdrops and lighting.
  • Experimented with different lighting effects to deliver unique images.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.
  • Tracked inventory for photo products and equipment.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.

Custer Service Lead

Carters Oshkosh
02.2016 - 11.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.

Sales Associate /Personal Shopper

Clothes Mentor Newport News
03.2014 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.

Sales Associate

Big Lots
08.2011 - 12.2015
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.

Sales Associate

Charming Charlie
11.2012 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Crew Member

McDonald's Restaurant
02.2008 - 11.2008
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.

Education

Photographic, Film, And Video Technology

Thomas Nelson Community College
Hampton, VA

High School Diploma -

Woodside High School
Newport News, VA
06.2009

Skills

  • Patient care
  • Diagnostic testing
  • Chart documentation
  • Medical history documentation

Timeline

Front Desk Agent

Great Wolf Lodge Resort
08.2018 - 07.2021

Certified Ophthalmic Technician

Cullom & Farah Eye & Laser Center
04.2018 - Current

Photographer and Sales Associate

Portrait Innovations
01.2017 - 08.2017

Custer Service Lead

Carters Oshkosh
02.2016 - 11.2016

Sales Associate /Personal Shopper

Clothes Mentor Newport News
03.2014 - 05.2016

Sales Associate

Charming Charlie
11.2012 - 02.2013

Sales Associate

Big Lots
08.2011 - 12.2015

Crew Member

McDonald's Restaurant
02.2008 - 11.2008

Photographic, Film, And Video Technology

Thomas Nelson Community College

High School Diploma -

Woodside High School

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Dominique Robinson