DOMONIQUE CHAMBERS
Fredericksburg
Summary
Results-driven Senior Operational Leader with expertise in enhancing clinical practices for efficiency and improved patient outcomes. As Facility Administrator, oversaw operations and ensured compliance while driving performance improvements. In the role of Market Operations Director, led strategic initiatives that enhanced financial performance and managed value-based care metrics. Skilled in building relationships and enhancing provider and team satisfaction within healthcare quality management and regulatory compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility Administrator
DaVita Kidney Care
Arlington, VA
05.2025 - Current
- Oversaw daily facility operations, ensuring compliance with safety and regulatory standards.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Developed and maintained facility budget, monitoring expenses for adherence to financial targets.
Client Success Manager- CKDEHR
DaVita Kidney Care
05.2024 - 05.2025
- Developed and maintained strong relationships with key clients, ensured needs were met, and provided strategic guidance for product implementation to optimize client success
- Monitored client engagement and satisfaction, proactively addressed concerns to foster loyalty and drive retention through customized solutions addressing specific client needs
- Collaborated with internal teams to align client objectives with company offerings, enhanced client experience, and supported achievement of business goals
Market Operations Director
Evergreen Nephrology
01.2023 - 05.2024
- Designed and implemented initiatives that optimized operational performance and enhanced care quality in value-based care models.
- Analyzed key performance indicators for cost and quality, overseeing financial management to ensure sustainable care delivery.
- Fostered relationships with healthcare providers and community organizations to enhance care coordination and support population health initiatives.
Regional Operations Manager
DaVita Kidney Care
03.2019 - 11.2023
- Managed performance of Practice Managers across health system, ensuring smooth operations
- Established and monitored Key Performance Indicators for practice and provider performance, facilitating staff training in operations
- Collaborated with PPM leaders and Finance to develop revenue cycle processes for outpatient practices, enhancing operational efficiency
Practice Manager
DaVita Kidney Care
Fredericksburg, VA
03.2017 - 03.2019
- Facilitated meetings with governing boards and department heads to align on clinical practices and enhance oversight of practitioners' work procedures
- Monitored compliance with licensure requirements and maintained quality of clinical documentation to ensure regulatory adherence
- Streamlined operational workflows to enhance patient care efficiency and staff productivity.
- Led cross-functional teams to implement process improvements, reducing wait times for patients.
- Developed and maintained relationships with healthcare providers to optimize referral processes.
Sr. NCQA Quality Audit Analyst- PRN
United Healthcare Group
05.2023 - 01.2025
- Conducted audits and reviews of clinical data for NCQA compliance, identified improvement areas, and educated healthcare providers on standards
- Conduct audits and reviews of clinical data to ensure compliance with NCQA standards, identifying areas for improvement and providing education to healthcare providers
- Prepared reports and presented audit findings with corrective measures; facilitated staff training on quality standards and compliance
Education
Bachelor of Administration - Organizational Leadership
Stratford University
01-2029
Associate's Degree - Applied Science
Everest College
Woodbridge, VA06-2015
Skills
- Work order coordination
- Facility maintenance
- Budget management
- Facility operations
- Crisis management
Certification
- Certified Epic Trainer - Ambulatory
- Certified Epic Trainer - Professional Billing
- Certified Epic Trainer - Patient Access
- Certified Epic Trainer - Reporting
Timeline
Facility Administrator
DaVita Kidney Care
05.2025 - Current
Client Success Manager- CKDEHR
DaVita Kidney Care
05.2024 - 05.2025
Sr. NCQA Quality Audit Analyst- PRN
United Healthcare Group
05.2023 - 01.2025
Market Operations Director
Evergreen Nephrology
01.2023 - 05.2024
Regional Operations Manager
DaVita Kidney Care
03.2019 - 11.2023
Practice Manager
DaVita Kidney Care
03.2017 - 03.2019
Associate's Degree - Applied Science
Everest College
Bachelor of Administration - Organizational Leadership
Stratford University