Summary
Overview
Work History
Education
Skills
Certification
Selected Credits
Websites
References
Timeline
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Don Fisher

Alexandria

Summary

Driven event engineer and producer with extensive experience planning and coordinating all aspects of live functions, small and large. Proficient in audio production, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all programming, schedules, plans, and personnel to accomplish fast-paced work with tight deadlines and budgets. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success while acquiring new knowledge and skills along the way. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, creating experiences, and managing event spaces and platforms.

Overview

19
19
years of professional experience
1
1
Certification

Work History

DJ/Producer/Engineer

The Basement Organization
Alexandria
09.2008 - Current
  • Providing entertainment, lighting, and DJ services for numerous medium-to-large scale venues and other private events in the Washington DC-Metro area.
  • Managing inventory, equipment rental, projected cash flow, and budget data in QuickBooks and Microsoft Excel for events from 50-500+ attendees.
  • Designing and implementing project and event timelines in Wrike and Honeybook to foster better collaboration between site leads, vendors, and clients alike to produce the best possible outcomes with strict budgets and tight deadlines.
  • Set, strike and operation of audio, video, and lighting equipment at diverse events, taking care to design live platforms catering to middle and executive-level client needs.
  • Communicating with client leads and venue owners to determine music preferences, scheduling, and anticipated event attendance.
  • Drafting invoices for services upcoming/rendered and collecting payments from customers.
  • Expert level proficiency in music production and audio engineering in Ableton Live, Avid Pro Tools, Serato Studio, Logic Pro, and Adobe Audition.
  • Proficient in editing video in Adobe Premiere Pro, Final Cut Pro X, and Davinci Resolve.
  • Highly experienced in live recording for studio environments, live events, and film projects.
  • Skilled in designing event advertisements in Adobe Photoshop and Pixelmator Pro.
  • Negotiating contracts and budgets between venues and clients regarding fees, payment terms, and other contractual obligations.
  • Developing detailed timelines and budgets for individual projects, including weddings, bar/bat mitzvahs, executive-level corporate events and other private functions.
  • Registering and maintaining copyrights and deploying distribution strategies for original content.
  • Utilizing well-developed communication, active listening and engagement skills when interviewing guests, speaking with callers and taking song requests on-air.

Document Support Specialist (Remote)

Access TeleCare
Dallas
08.2022 - 08.2023
  • Opening and deciphering mail for the Credentialing, Licensing and Privileging (CLP) department.
  • Processing peer references, physician competency letters and OPPE reports.
  • Compiling physician packets for delivery to facilities
  • Updating CLP system with status of applications via Salesforce.
  • Escalating issues to management as necessary.
  • Ensuring work and product standards are of the highest level including strict confidentiality of physician information.
  • Collaborating and compiling projects in Adobe Creative Suite with other team members via Zoom, Slack and Box.
  • Tracking upcoming projects with colleagues via Microsoft Excel in the cloud.
  • Maintaining professional communication between all physicians, coworkers, and management.
  • Maintaining compliance with Joint Commission credentialing standards and ATC policy and procedures.
  • Maintaining current knowledge of software packages related to document management.
  • Completing documents and work requests according to company standards.
  • Collaborating with internal stakeholders to develop strategies for improving document management processes.
  • Assisting in the development of document templates in Microsoft Office and Adobe Acrobat for team members and prospective contractors.
  • Performing file backup to properly store and archive electronic registers.
  • Evaluating various forms of documentation and reports for accuracy and completeness, identifying discrepancies and advising on appropriate corrective measures to improve information details and processes.
  • Identifying ways to streamline workflow processes with a focus on efficiency gains within tight deadlines.
  • Utilizing document control database systems to allow for better tracking and revision identification within the Echo and Salesforce platforms.
  • Assisting end users with resolving electronic content access issues while maintaining security standards.
  • Creating and editing documents, mail merges and graphics using diverse programs including Adobe Photoshop and Illustrator.
  • Keeping documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Managed Services Agent (Remote)

Access TeleCare
Reston, VA
11.2020 - 08.2022
  • Responsible for receiving and prioritizing emergency and routine consultations across multiple service lines and specialties.
  • Effectively and efficiently managing consultations for multiple remote healthcare facilities and their clients.
  • Acting as technical support liaison between hospitals and doctors to ensure all telemedicine equipment is in proper working order prior to and during assignment of physician to patient.
  • Using established and approved protocols, workflows, and proprietary computer-aided dispatch systems to evaluate various emergent situations and take the appropriate actions in a rapid-fire environment.
  • Collaborating and communicating with colleagues and external clients via Zoom and Microsoft Sharepoint to ensure proper physician assignments and project success.
  • Monitoring and maintaining queues to quickly prioritize and assign consultations to meet or exceed Service Line Agreements.
  • Tracking emergent and routine consultations in neurology and psychology in Microsoft Excel and assigning proper physicians after testing remote hospital hardware within the TelemedIQ platform.
  • Escalating technical issues to internal support teams in times of equipment malfunction, server error, or other critical hardware/software failure.
  • Maintaining patient and physician confidentiality respective of ATC policies and HIPPA guidelines.

PC Helpdesk/Technician

BillCo Technology Solutions
Fort Washington, MD
12.2014 - 07.2019
  • Troubleshooting and diagnosing problems with Windows 7-10 Enterprise and various networking peripherals.
  • Testing and deploying various software products for integration with company-wide hardware rollouts and updates.
  • Providing technical support (on-site and remote) while assisting users with installing and utilizing fully-integrated computer networks and associated peripherals.
  • Communicating and collaborating with remote developers via GitHub to ensure project changes are implemented with respect to rapidly changing timelines.
  • Responsible for disconnecting remote office locations in order to facilitate moves and reconnect at new locations, including inventory management, data backup and securing confidential information according to executive-level terms and initiatives.
  • In charge of maintaining inventory, tracking service tickets, and managing databases for various clients via Active Directory and Zendesk.

Audio/Video Engineer

Tripplett Productions
Alexandria
02.2008 - 04.2012
  • Operating and leading front-of-house engineering facilities while simultaneously managing video cues and lighting design as requested by head producers and venue management.
  • Engineering live audio mixes in-sync with complex lighting cues, live video recording feeds, and video broadcast systems.
  • Supporting bands in pre-show setup and sound check.
  • Communicating with directors and venue staff to execute last minute program changes and prompts.
  • Completing emergency equipment repairs to maintain broadcast functionality.
  • Operating console controls to regulate video transmission contrast, brightness and fidelity.
  • Collaborating with production staff to deliver exceptional performances with respect to strict timelines.
  • Integrating custom digital assets into live broadcasts using software applications including Vegas Pro and Adobe AfterEffects.
  • Installing and programming switchers used in multi-camera productions.
  • Supervising an 8-to-15-person crew of audio-video installation team members and third-party subcontractors.
  • Managing multiple cameras, angles, switching, and graphics integration in real-time during live events.
  • Compressing, digitizing and duplicating audio and video assets for replay and re-production at various venues.
  • Creating custom lighting and stage designs to enhance the visual presentation of performers and speakers.
  • Troubleshooting technical issues with audio and video systems during live events.
  • Installing and maintaining speakers, amplifiers, subwoofers, and serving as on-site technical support from pre-show to post-show.

Technician

Apple Store
Washington
06.2010 - 04.2011
  • Triage, repair and replacement of Apple computers, mobile devices and their respective parts.
  • Supporting the sales team with attachment additions, sales processing, transaction handling, and inventory management.
  • Collaborating with the Business team to ensure enterprise-level customers can deploy entire hardware and software solutions for their teams coupled with instant access to tailor-made support solutions.
  • Facilitating training sessions with customers learning more about their Mac and its functions including integrating with Microsoft Outlook and Exchange servers, making music with Garageband and Logic Pro, and integrating various peripherals to better suit their needs.
  • Managing the transfer of data from customers’ old computers (PC and Mac) to their new computer system.
  • Recovering data from damaged mobile devices and computer hard drives.

Production Assistant

Staged Right Productions
Baltimore
09.2009 - 04.2011
  • Set and strike of lighting, stage, and sound equipment at a variety of engagements, including the Galaxy Ball at Show Place Arena, the International Monetary Fund holiday party, the Race and Festival for World Peace 5K, and numerous other large-scale events throughout the Baltimore-Washington area.
  • Driving company-owned vehicles from warehouses to venues throughout the area and cataloging all equipment set for use at events.
  • Communicating and collaborating with clients and vendors to produce large-scale events and seminars for various corporate clients with acute attention to detail respective of event space and size.
  • Organizing and coordinating key communications between client leads and technical crew.
  • Providing technical support during live events and post-show rebroadcast or reproductions.
  • Ensuring compliance with production safety regulations.
  • Setting up, adjusting and operating audio-visual equipment, cameras, and film/slide projectors for meetings, events and video conferences in smaller breakout rooms for larger-scale conferences and seminars.
  • Preparing and reviewing call sheets and distributing them to Front-of-House and Back-of-House crew members.
  • Load-in and load-out of equipment from vehicles used in staging events properly and in a timely fashion.

Pro Audio Manager

Guitar Center
Falls Church
05.2005 - 09.2008
  • Championing efficient technical support with fixing musical instruments and computer equipment while providing turn-key solutions at sale for clients ranging from novice to professional-level.
  • Managing a ten-person department, responsible for scheduling and ensuring the team met and exceeded monthly and quarterly sales goals
  • Handling both incoming phone calls and in-store traffic orderly and concisely, doubling the number of customers helped effectively in shorter periods of time
  • Designing project studio setups as well as multi-zone audio/video solutions for clients investing in reliable, future-proof recording and teleconferencing environments.
  • Calculating and recording department expenses and revenue.
  • Identifying needs of customers promptly and efficiently.
  • Training workers in company procedures and policies.
  • Supervising the setup of sound equipment used in commercial displays and ensuring optimal performance to boost sales and customer retention.
  • Providing excellent service and attention to customers when face-to-face or through phone conversations.
  • Approaching customers and engaging in thorough conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Exceeding customer satisfaction by finding creative solutions to problems.

Education

Some College (No Degree) - Film Studies And Music Production

St. Augustine's University
Raleigh, NC

Some College (No Degree) - Film Studies And Music Production

Northern Virginia Community College
Alexandria, VA

Skills

  • Ableton Live and Avid Pro Tools Expert Proficiency
  • Recording Equipment Operation
  • Equipment Troubleshooting
  • Sound Engineering
  • Audio Production
  • Live Programming
  • In-Studio Recording
  • Sound Editing
  • Voice Recording
  • Audio Mixing
  • Sound Quality Management
  • Field Audio Recording for Film
  • Project Management
  • Voiceover Production
  • Social Media Marketing
  • Building Guest Relationships
  • Announcing and Hosting
  • Project Coordination
  • Team Collaboration
  • Technical Troubleshooting
  • Team Leadership and Supervision
  • Budget Adminstration
  • Vendor Sourcing
  • Event Calendar Management
  • Sales Expertise
  • Social Media Management
  • Planning and Organization

Certification

Google Technical Support Fundamentals, March 2020 to Present

Selected Credits

  • "Devil In the Details" (Short Film), Sound Department (Recording/Editing), 2023
  • "205Z: Time and Salvation" (Soundtrack), Featured Producer, 2021
  • "In Between Us" (Album), Producer/Engineer/Composer, 2021

References

References available upon request.

Timeline

Document Support Specialist (Remote)

Access TeleCare
08.2022 - 08.2023

Managed Services Agent (Remote)

Access TeleCare
11.2020 - 08.2022

PC Helpdesk/Technician

BillCo Technology Solutions
12.2014 - 07.2019

Technician

Apple Store
06.2010 - 04.2011

Production Assistant

Staged Right Productions
09.2009 - 04.2011

DJ/Producer/Engineer

The Basement Organization
09.2008 - Current

Audio/Video Engineer

Tripplett Productions
02.2008 - 04.2012

Pro Audio Manager

Guitar Center
05.2005 - 09.2008

Some College (No Degree) - Film Studies And Music Production

St. Augustine's University

Some College (No Degree) - Film Studies And Music Production

Northern Virginia Community College

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Don Fisher