Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Donald Cool

Radford

Summary

Operations Supervisor with extensive experience in schedule coordination and safety compliance. Demonstrated ability to implement process improvements that enhance service efficiency. Consistently achieves high levels of customer satisfaction through effective team management and operational oversight.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Blacksburg Transit
Blacksburg
07.2024 - Current
  • Supervised daily operations of public transportation services in local community.
  • Coordinated schedules and routes to ensure efficient bus service delivery.
  • Trained and mentored new staff on operational procedures and safety protocols.
  • Monitored compliance with safety regulations and company policies during operations.
  • Implemented process improvements to enhance service efficiency and reliability.
  • Facilitated communication between drivers, management, and community for timely service updates.
  • Resolved passenger inquiries and concerns promptly to maintain customer satisfaction.
  • Conducted employee performance reviews, offering feedback to improve operational effectiveness.

Owner Operator

Roehl Transportation
Marshfield
09.2018 - 11.2023
  • Managed daily logistics and transportation operations to ensure efficiency and reliability.
  • Supervised staff to enforce compliance with safety regulations.
  • Developed client relationships to improve service satisfaction.
  • Oversaw vehicle maintenance and inspections to guarantee operational reliability.
  • Resolved customer complaints promptly to uphold business reputation.
  • Ensured adherence to local laws, regulations, and policies governing operations.
  • Created business plan and budget focused on maximizing profitability.
  • Evaluated employee performance against benchmarks to identify improvement areas.

Custodial Director

Wooster Grace
Wooster
08.2014 - 05.2017
  • Trained and supervised custodial staff on cleaning procedures and safety protocols.
  • Implemented inventory control measures for cleaning supplies and equipment usage.
  • Developed and maintained custodial schedules to ensure efficient facility maintenance.
  • Conducted regular inspections to uphold cleanliness standards and compliance requirements.
  • Coordinated vendor services for specialized cleaning tasks and maintenance repairs.
  • Addressed staff concerns and provided solutions to improve team morale and performance.
  • Facilitated communication between departments to align custodial efforts with organizational goals.
  • Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
  • Analyzed operational costs associated with labor, supplies and other expenses incurred by the department.
  • Ordered supplies for the custodial department as needed, staying within budget constraints.
  • Trained staff on how to use appropriate equipment safely and effectively while following established procedures.
  • Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
  • Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
  • Coordinated with outside contractors when specialized cleaning services were required.
  • Evaluated current processes for efficiency improvements within the custodial department.
  • Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
  • Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
  • Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
  • Worked closely with management teams from other departments to coordinate efforts between departments where applicable.
  • Performed preventative maintenance checks on equipment used by the custodial team to ensure optimal performance levels.
  • Monitored inventory levels of supplies and ordered additional items when necessary.
  • Participated in meetings with senior leadership providing updates on progress made within the custodial department.
  • Conducted regular inspections of the premises to ensure cleanliness standards were being met.
  • Practiced safe work habits and wore protective safety equipment.
  • Verified each completed room against standard plans to maintain consistency.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Reviewed employee performance and devised improvement plan to achieve goals.

Education

High School Diploma -

Piqua High School
Piqua, OH
05-1993

Skills

  • Schedule coordination and logistics management
  • Safety compliance
  • Process improvement
  • Employee training and supervision
  • Customer relationship management
  • Performance evaluation
  • Problem solving
  • Time management
  • Incident reporting

Certification

  • Class A CDL
  • Certified Community Transit Supervisor

Accomplishments

  • Safe Driver award - 4 Years

References

References available upon request.

Timeline

Operations Supervisor

Blacksburg Transit
07.2024 - Current

Owner Operator

Roehl Transportation
09.2018 - 11.2023

Custodial Director

Wooster Grace
08.2014 - 05.2017

High School Diploma -

Piqua High School

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Donald Cool