Dong Chong
Yorktown
Summary
Results-driven professional with extensive experience in sales and customer service. Demonstrated success in problem-solving and supplier negotiations, leading to increased revenue and enhanced operational efficiency. Focused on delivering exceptional customer experiences to drive consistent revenue growth. Skilled in resource coordination to meet business and customer demands.
Overview
21
21
years of professional experience
Work History
General Manager
Beauty Outlet
Hampton
04.2024 - Current
- Oversaw daily operations, ensuring efficient store functionality and optimal customer service.
- Managed inventory levels and coordinated timely restocking processes to prevent shortages.
- Led staff training programs, improving customer service skills and overall team performance.
- Monitored sales performance, adjusting strategies to maximize revenue based on data insights.
- Collaborated with suppliers to negotiate favorable terms for products and materials.
- Resolved customer complaints promptly while upholding high service quality standards.
- Developed schedules and monitored payroll to maintain budgetary compliance.
- Fostered a positive work environment through team-building activities that enhanced interdepartmental collaboration.
Sales Representative
Bee Sales Company
Suwanee
06.2018 - 03.2024
- Cultivated strong client relationships to identify and fulfill sales needs.
- Conducted market research to uncover new sales opportunities and emerging trends.
- Maintained precise records of all sales activities and customer interactions.
- Developed tailored sales strategies to effectively sell and upsell services.
- Provided technical support for customers utilizing company products and services.
- Analyzed competitor products, pricing, and sales techniques to inform strategy.
- Coordinated with departments to ensure timely order fulfillment.
- Identified customer needs through active listening to recommend optimal solutions.
Operating Manager
FCI MID Atlantic
Yorktown
06.2015 - 05.2018
- Supervised cleaning staff to ensure compliance with safety and quality standards.
- Conducted regular facility inspections to identify cleanliness and maintenance requirements.
- Oversaw proper use of chemicals, materials, and equipment in cleaning operations.
- Established procedures for maintaining cleanliness in public areas, including restrooms and hallways.
Store Manager
Beauty Max
Newport News
08.2004 - 05.2015
- Streamlined daily operations to optimize store efficiency.
- Trained and mentored staff on superior customer service techniques.
- Managed inventory processes to ensure adequate stock and organization.
- Implemented visual merchandising strategies to elevate product displays.
- Resolved customer inquiries and complaints with effective solutions.
- Recruited, trained, and supervised new employees for optimal performance.
Education
High School Diploma -
Denbigh High School
Newport News, VA06-2001
Some College (No Degree) -
Thomas Nelson Community College
Hampton, VASkills
- Inventory management and sales forecasting
- Payroll administration
- Supplier negotiation
- Staff training and development
- Customer relationship management
- Problem solving
- Vendor partnerships
- Sales expertise
Languages
Korean
Professional
English
Professional
Timeline
General Manager
Beauty Outlet
04.2024 - Current
Sales Representative
Bee Sales Company
06.2018 - 03.2024
Operating Manager
FCI MID Atlantic
06.2015 - 05.2018
Store Manager
Beauty Max
08.2004 - 05.2015
High School Diploma -
Denbigh High School
Some College (No Degree) -
Thomas Nelson Community College