DONNA W. ATKINS
Staunton
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bank Teller
National Bank
Staunton, VA
06.2025 - 08.2025
- Processed customer transactions accurately and efficiently, adhering to banking protocols.
- Assisted clients with account inquiries, enhancing customer satisfaction and retention.
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
- Provided information on bank products and services, promoting client engagement.
- Collaborated with team members to streamline workflow and improve service delivery.
- Implemented process improvements that increased transaction speed and reduced errors.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
Office Administrator
Stephen Shickel, CPA, LLC
Staunton, VA
11.2021 - 06.2025
- Maintained accurate records of guest information and transactions using hotel management software.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Effective communication with customers
- Computer Skills (Expert) - Microsoft Suite, Windows, Photoshop & QuickBooks, and web platforms, excellent data entry skills with accuracy
- Microsoft Office (Expert) – Used all these programs daily, to perform jobs
- Office Machinery (Expert) – Computers, copiers, fax machines, postage machines, printers, a 10-key calculator, scanner
- Payment processing
- De-escalation techniques
- Quality assurance
- Service support
- Feedback handling
- Active listening
- Relationship building
- Data entry
- Staff education and training
- Technical support
- Documentation
- Report generation
- Microsoft outlook
- Critical thinking
- Conflict mediation
- Proofreading
- Delivery scheduling
- Record preparation
Timeline
Bank Teller
National Bank
06.2025 - 08.2025
Office Administrator
Stephen Shickel, CPA, LLC
11.2021 - 06.2025
Bachelor of Arts - Business Administration
Colorado Technical University
POSITIONS HELD
- INSIDE BANK LEAD TELLER
- DRIVE-THRU BANK TELLER CLERK
- PURCHASING & COLLECTIONS ADMINISTRATIVE ASSISTANT
- EXECUTIVE ASSISTANT TO FINANCIAL ASST. SUPERINTENDENT EXECUTIVE ASSISTANT TO VICE PRESIDENT
- CUSTOMER RESOURCES REPRESENTATIVE (CRR)
- HUMAN RESOURCE EXECUTIVE ASSISTANT
- ADMINISTRATIVE ASSISTANT /RECEPTIONIST
- CUSTOMER SERVICE PROFESSIONAL (CSP)
- MEDICAL OFFICE ADMINISTRATIVE ASSISTANT/RECEPTIONIST
- HOSPITAL SWITCHBOARD OPERATOR/RECEPTIONIST
- EMERGENCY ROOM REGISTRAR
- MEDICAID BILLING SPECIALIST
- MEDICAL OFFICE MANAGER/ADMINISTRATIVE
- ASSISTANT/RECEPTIONIST
- ADMINISTRATIVE ASSISTANT/RECEPTIONIST TO TECHNOLOGY DEPT
- AP/AR & PAYROLL CLERK
- CUSTOMER SERVICE & SALES SPECIALIST
- CHURCH BOOKKEEPER HOME HEALTH STAFFING SUPERVISOR/RECEPTIONIST
- SCHEDULING COORDINATOR/RECEPTIONIST FOR HOME HEALTH
- SALES RETAIL CLERK
- FRONT DESK ASST. FOR HOTEL
- Administrative office personnel offering versatile office management skills and proficiency in Microsoft Office programs. A strong planner and problem solver, who readily adapts to change, works independently, and exceeds expectations with ability to juggle multiple priorities and meet tight deadlines without compromising quality, Customer Service, and excellent data entry skills.
- Collections/Scheduling/Medical Records/Regulatory Reporting/Client Relations/Ordering/AP/AR/ Payroll/Banking/Executive Asst. Duties/ Quick Books/ File Management/Records Management/ Slide show presentations/Human Resources/Employee Document Control/Teller duties / Inventory Control/ Research/Teleconferencing /