Donna Diehl
Grottoes
Summary
Accomplished Health Care Billing Manager at Virginia Mennonite Retirement Community, adept in invoice processing and personnel oversight. Enhanced billing accuracy by 20% through strategic process improvements. Cultivated strong stakeholder relationships, resolving disputes swiftly. Proficient in claims processing and HIPAA compliance, committed to continuous learning and operational excellence.
Overview
16
16
years of professional experience
Work History
Health Care Billing Manager
Virginia Mennonite Retirement Community
Harrisonburg, VA
10.2013 - Current
- Managed billing operations, ensuring timely and accurate invoicing processes.
- Led staff training initiatives to enhance billing accuracy and efficiency.
- Oversaw monthly financial reconciliations, identifying discrepancies for resolution.
- Implemented process improvements to streamline billing workflows and reduce errors.
- Coordinated with healthcare providers to facilitate accurate coding and billing practices.
- Analyzed payment cycles to improve cash flow management and operational efficiency.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
Receptionist
Harrisonburg Health And Rehabilitation Center
Harrisonburg, VA
08.2010 - 10.2013
- Greeted and assisted visitors, ensuring a welcoming environment and adherence to health protocols.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled patient appointments, optimizing staff availability and minimizing wait times.
- Processed incoming mail and packages, ensuring timely distribution to relevant departments.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - General Studies
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Spotswood High School
Penn Laird, VA06-1985
Skills
- Audit support
- Personnel oversight
- Interest calculations
- Accounts receivable management
- Collections experience
- Claims processing
- Insurance verification
- HIPAA
- Invoice processing
- Report preparation
- Collections management
- Payment posting
- Billing review
- Willing to learn
Timeline
Health Care Billing Manager
Virginia Mennonite Retirement Community
10.2013 - Current
Receptionist
Harrisonburg Health And Rehabilitation Center
08.2010 - 10.2013
No Degree - General Studies
Blue Ridge Community College
High School Diploma -
Spotswood High School