Donna-Fe Fernandez
Woodbridge
Summary
Personable with strong administrative skills with 20+ years of experience managing healthcare administrative functions. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Strong problem-solving skills with expertise in scheduling, medical billing, insurance verification, and office management. Known for effective team collaboration and adaptability to changing needs.
Overview
20
20
years of professional experience
Work History
Front Office Administrator / Surgical Coordinator
Karen R. Maser, MD LLC
07.2011 - Current
- Oversee daily office functions, including scheduling, managing EMRs, and coordinating with healthcare providers.
- Implement office procedures to enhance workflow efficiency and patient satisfaction.
- Verify patient insurance coverage and process authorizations for procedures.
- Manage surgery scheduling and coordinate outpatient procedures between patients, physicians, and hospitals.
- Train and supervise administrative staff, ensuring high-quality service delivery.
- Maintain office inventory and supplies to support seamless operations.
Medical Receptionist
McLean Neuroscience
04.2008 - 06.2011
- Managed front office operations, creating a welcoming environment for patients.
- Scheduled appointments and maintained strict patient confidentiality.
- Handled multi-line phone systems and coordinated patient treatments with IV nurses.
- Processed insurance verification and managed patient accounts.
Unit Secretary
Inova Health System
01.2005 - 04.2008
- Assisted clinicians with appointment management, billing, and administrative tasks.
- Coordinated specialist referrals and ensured efficient patient care follow-ups.
- Maintained accurate medical records and ensured compliance with hospital protocols.
- Managed hospital admissions, transfers, and diagnostic test scheduling.
- Ensured all patient charts were updated and prepared for discharge or transfer.
Education
High School Diploma -
Justice High School (Formerly JEB Stuart)
Falls Church, VA06.2001
Skills
- Administrative & Office Management: Strong ability to streamline processes, oversee office operations, and manage supplies and inventory
- Staff Training & Leadership: Experience in mentoring, training, and supervising administrative personnel
- Patient Relations & Customer Service: Strong communication and interpersonal skills, ensuring positive patient experiences
- Appointment Scheduling & Coordination: Efficiently managing complex calendars, patient appointments, and surgical scheduling
- Insurance Verification & Preauthorization: Expertise in verifying insurance coverage and obtaining necessary approvals
- Medical Billing & Coding: Skilled in CPT, ICD-10, HCPCS, UB04/EOB coding for insurance billing and accounts receivable
- EMR & Office Software: Proficient in Microsoft Office Suite, Centricity, Citrix, Epic, and EMR systems
- Healthcare Compliance & Regulations: Knowledgeable in medical terminology, HIPAA compliance, and industry standards
- Clinical Support: Proficient in patient assessment, vital sign measurement, and sterilization techniques
Timeline
Front Office Administrator / Surgical Coordinator
Karen R. Maser, MD LLC
07.2011 - Current
Medical Receptionist
McLean Neuroscience
04.2008 - 06.2011
Unit Secretary
Inova Health System
01.2005 - 04.2008
High School Diploma -
Justice High School (Formerly JEB Stuart)
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