Donna Nance
Roanoke
Summary
Dynamic Direct Support Specialist with extensive case management experience at Goodwill Industries. Expert in individualized support planning and client advocacy, fostering strong relationships through active listening and empathy. Proven ability to enhance client well-being and ensure safety compliance, while effectively training staff on best practices for exceptional care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Specialist/Case Manager
Goodwill Industries
Roanoke
11.2011 - 06.2025
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized support plans for clients' unique needs.
- Facilitated communication between clients, families, and interdisciplinary teams.
- Monitored client progress and reported changes to the support team.
- Provided emotional support to clients through active listening and encouragement.
- Coordinated recreational activities to enhance social engagement and well-being.
- Trained new staff on best practices for client care and support techniques.
- Ensured compliance with safety protocols and organizational policies during service delivery.
- Developed individualized treatment plans based on client needs and goals.
- Ensured compliance with applicable regulations and laws relating to care of individuals with disabilities.
- Coordinated transportation services for clients as needed.
- Assisted in monitoring the health, safety, and well-being of individuals with disabilities.
- Participated in team meetings to discuss client progress and plan interventions.
- Administered assessments to evaluate levels of functioning and develop appropriate strategies for improvement.
- Created positive relationships with clients through active listening and understanding.
- Monitored medication administration and provided support to ensure proper use of medications.
Education
Associate of Science - Medical Administration
National College
Salem, VA06-1989
Skills
- Individualized support planning
- Client assessment
- Medication administration
- Safety compliance
- Team collaboration
- Community resource coordination
- Client advocacy
- Active listening
- Time management
- Staff training
- Safety awareness
- Transportation assistance
- Behavior redirection
- Verbal and written communication
- Disability awareness
- Self-advocacy training
- HIPAA compliance
- Case management experience
- Empathy and patience
- Case documentation
Certification
- Primary contact for transportation coordination
- completed most recent ISP training and Person Centered training
- Lead Case Manager training all incoming new on documentation
Timeline
Direct Support Specialist/Case Manager
Goodwill Industries
11.2011 - 06.2025
Associate of Science - Medical Administration
National College
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