Donna Smart
Mechanicsville,VA
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
36
36
years of professional experience
Work History
Office Administrator/Registrar/Attendance Secretary
Henrico County Public Schools, Richmond (Longan Elementary School)
08.2019 - Current
- Serve as the primary attendance coordinator for the school using a variety of electronic systems. Serve as the primary registrar for the school, registering all new students, transfers, and exiting students and manage student files and records including cumulatives, report cards, and interims.
- Manage all electronic student data maintaining accurate records for the district and running a variety of reports for the Principal and school district, as needed, using district student information software system.
- Assist students, parents and staff in the office as needed. Answer the phone, screen calls, take messages, give information over the phone, refer callers to appropriate source.
- Greet all visitors courteously, determines their needs, check appointments, and directs or escorts them appropriately throughout the building.
- Processes student data (i.e. bus notes, pickup notes, attendance notes, etc.) daily.
- Maintain building key inventory and work with substitutes to ensure they have access to the building as needed.
- Maintain communication between student transportation and school staff to ensure key information on bus schedules is relayed as needed.
- Answer telephone, greet visitors, operate office equipment, copy and distribute letters, memos, flyers and other documents as needed.
- Receive, sort and distribute interim reports, report cards, transcripts, and other documents as necessary.
- Maintain files containing student cumulative records.
- Prepare five year old cumulative files for microfilming and shredding according to guidelines.
- Register new and transfer students and process withdrawals.
- Request records from former schools; send copies of records and/or transcripts to other schools or agencies.
- Complete data processing responsibilities and associated paperwork in a timely manner according to guidelines.
- Operate a computer and maintain student files.
- Assist students, parents, faculty and staff.
- Deal calmly with parents and patrons when they are upset (either in person or on the phone) while being a good listener.
- Attend work daily, am engaged and on task.
- Perform other duties specific to the needs of the school as assigned.
Patient Care Representative
Commonwealth Primary Care, Richmond
09.2014 - 11.2018
- Greeted and registered patients, verified insurance coverage, collected copays answered telephone and scheduled patient appointments, maintained patient confidentiality.
- Checked out patients and printed referrals when needed, obtained medical records when necessary for providers and other offices.
- In charge of calendar for scheduling pharmaceutical representative luncheons for office.
Legal Assistant
Caddell, Nelson and Riebach, Richmond
11.2013 - 09.2014
- Scheduled hearings with multiple courts for attorneys to represent clients for various traffic and moving violations, DUI’s, drug and criminal charges, driver’s license restoration, etc.
- Typed and mailed correspondence to clients informing them of court’s decision and results.
Real Estate Assistant
Choice 1 Real Estate, Glen Allen
01.2012 - 10.2013
- Obtained, gathered, and processed information from clients, mortgage lenders, closing attorneys and real estate agents to ensure successful and timely closure of real estate sales contracts.
Stay at Home Mother
06.2006 - 12.2011
Legal Assistant
Locke and Partin, LLC, Richmond
10.2001 - 06.2006
- Logistics of appointments, depositions, and court hearings, reconciled accounts, input attorney hours and managed deposition interviews.
Substitute Teacher
Henrico County Public Schools, Richmond
09.2000 - 09.2001
Salon Front Management
Dominion Hair Salon, Richmond
09.1999 - 09.2000
Waitress
Target Golf, Glen Allen
08.1998 - 08.1999
Sales Associate
Hecht’s, Richmond
09.1996 - 06.1999
Accounting Assistant/Customer Service Representative
Trigon Administrators
08.1989 - 08.1996
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.1999
Skills
- Excellent customer service skills, detail oriented and organized, possess strong ability and temperament for communicating effectively with diverse populations, team player and multi-tasker
- Office administration
- Administrative support
- Customer engagement
- Verbal communication
- Ethics-focused
- Customer service
- Problem resolution
- Teamwork and collaboration
- Decision-making
- Professional and courteous
- Customer relationship management
- Interpersonal relations
Timeline
Office Administrator/Registrar/Attendance Secretary
Henrico County Public Schools, Richmond (Longan Elementary School)
08.2019 - Current
Patient Care Representative
Commonwealth Primary Care, Richmond
09.2014 - 11.2018
Legal Assistant
Caddell, Nelson and Riebach, Richmond
11.2013 - 09.2014
Real Estate Assistant
Choice 1 Real Estate, Glen Allen
01.2012 - 10.2013
Stay at Home Mother
06.2006 - 12.2011
Legal Assistant
Locke and Partin, LLC, Richmond
10.2001 - 06.2006
Substitute Teacher
Henrico County Public Schools, Richmond
09.2000 - 09.2001
Salon Front Management
Dominion Hair Salon, Richmond
09.1999 - 09.2000
Waitress
Target Golf, Glen Allen
08.1998 - 08.1999
Sales Associate
Hecht’s, Richmond
09.1996 - 06.1999
Accounting Assistant/Customer Service Representative
Trigon Administrators
08.1989 - 08.1996
Bachelor of Science - Psychology
Virginia Commonwealth University
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