Donna Young
Roanoke
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
35
35
years of professional experience
Work History
Systems and Procedural Analyst, GS-0501-11/12
Department of Veterans Affairs
01.2024 - Current
- Processing of VA employee settlements due to Union Grievances, EEO complaints, MSPB Actions, OIG investigations, OGC etc.
- Supervisor: Lori LaVallee
- Hours per week: 40
- Annual Salary: $88
- GS 12 Step 1
Systems and Procedural Analyst, GS-0501-11
Department of Veterans Affairs
08.2022 - 01.2024
- Provides courteous customer support for station Payroll technicians. Answers phone calls from customers timely and directs the calls to the appropriate team. Responds to CRM tickets and provides solutions and training guidance for station payroll technicians. Assists the team with processing special projects. All CRM tickets are responded to timely. Assists team with work related issues. Provides training and payroll policies through “TEAMS” for station payroll technicians that are in need of extra help.
- Supervisor: Celia Garcia
- Hours per week: 40
- Annual Salary: $73,713.00
- GS 11 Step 3
Systems and Procedural Analyst, GS-0501-11
Department of Veterans Affairs
04.2022 - 08.2022
- Provided customer support for the phone team. Created CRM interaction tickets for customers. Trained customers on how to use the CRM portal. Answered customer CRM tickets. Created Remedy tickets for complex cases and Special Pays. Assisted team members with work related issues.
- Supervisor: Takia Johnson
- Hours per week: 40
- Annual Salary: $68,421.00
- GS 11 Step 2
Administrative Officer, GS-03412-09
Department of Veterans Affairs
10.2018 - 04.2022
- Maintains the departmental budget which totals over $1million. Responsible for maintaining the Fee Basis budget and overtime budget. Assists with the utilization of funds for salary, travel, Fee Basis, Contracts, and equipment acquisitions.
- Contracting Officer Representative (C.O.R. Level 1) for departmental contracts which include Mobile Pet/CT scan, Isotopes, Dosimetry Badges and Physicist. All contracts are monitored, and invoices are paid through the IPPS system before the due date which prevents late fees.
- Works extensively with departmental Performance Measures. Reports all discrepancies to the service chief.
- TMS Administrator for departmental required classes, PIV/badge administrator for new employees, students, and lost badges. Works with the Associated Health Affiliate/Education department to bring Radiology fellows and radiology students onboard to the department and distribute necessary onboarding paperwork and check for accuracy once the forms are complete. Schedules the Fellows/students for fingerprinting/PIV badges with a the HR department. USaccess Sponsor for employee badges. Assists the department with processes related to hiring new employees with the HR department.
- Completed and updated all departmental policies and MCM’s to Charters, MCP’s and SOP’s per VHA, Joint Commission and NRPO guidelines. Works with the following computer software programs: VISTA(Veterans Health Information and Technology Architecture),CPRS (Computerized Patient Record System), DSS(Decision Support System), MCAD (Managerial Cost Accounting Dashboard), Pyramid Analytics, Power BI report server, VSSC (VHA Support Service Center), Word, Excel, PowerPoint, Care in the Community Dashboard, TMS, WebHR, FCP (fund control points) and VATAS. These systems are used to retrieve and analyze data needed for the preparation of daily, weekly, monthly, and quarterly reports.
- Assists service Chief with gathering and analyzing data needed to justify positions.
- Serves as a member of the Community Care Oversight Committee, Associated Health Affiliates Committee, Consult Committee, Records Liaison, and the Revenue Maximization groups. Researches, compiles data, and creates reports to present quarterly for the committee meetings.
- Completes the Labor Mapping, Contract Mapping and Fee Mapping for the department bi-weekly and monthly. The Mapping distributes departmental funding.
- Attended the SSNC AO/HSS Academy virtual training, attends monthly AO Academy trainings. Serves on interview panels whenever needed. Assisted with Joint Commission tracers and served as a “scribe” when they were here to survey the V.A.
- Supervisor: Rathnakara Sherigar, 540-982-2463 x2272 permission to contact
- Hours per week: 40
- Annual Salary: $62,338.00
- GS 9 Step 6
Supervisory Civilian Pay Technician, GS-0544-08
Department of Veterans Affairs
11.2014 - 10.2018
- As first level supervisor, directed and managed 10 Civilian Pay Technicians (GS 6); Responsible for HR management functions such as recruitment. Responsible for the yearly performance appraisals for employees. Assisted with the training of employees in all aspects of Payroll, and performed all position management duties (recruitment, selection, and discipline of employees).
- Demonstrated business principles and accountability reflective of VAMC missions and core values through continuing education and research regarding VA payroll. Provided excellent customer service to employees, Human Resource Departments, CFOs, and Accounting Service by prompt answering of calls and emails and providing the necessary answers and solutions requested. Facilitated a close working relationship with Management and Civilian Pay Technicians, Human Resources and Station Payroll Liaisons. Collaborated with North Carolina EEO Specialists with the processing of EEO settlements. Vast knowledge of OPM/VHA policies regarding payroll and employee entitlements. Trained subordinate employees with strategies to solve complex payroll related issues and complaints for VISN 6 VA Medical Centers including Washington D.C. and Beckley VAMCs. Oversee all payroll functions for 10,000 employees: Salisbury, Asheville, Fayetteville, and Durham VAMCs.
- Utilized tracking system to prioritize and meet time-sensitive deadlines. Protected documents containing private and sensitive information in accordance with 1974 Privacy Act. Maintain filing system with strictest of confidentiality. Managed and organized the processing of Public Law 111-163 Project. Research data and prepare periodic reports and spreadsheets: Report of Investigation, Disputes, Hearings, Quimby and Adams, and Public Law111-163 utilizing MS Excel. Processed all Workman’s Compensation claims, audits, monthly and quarterly reports for VISN 6 North Carolina VAMCs. Assist Human Resources with performing complex pay and leave audits for settlements and to resolve payroll discrepancies. Assisted with hiring of personnel; interviewed candidates and assisted in hiring decisions.
- Developed performance standards; oriented new hires and provided training and guidance to ensure adherence to VHA/OPM policies and procedures. Maintained competency folders and employee records. Assessed new hires work performance and conduct mid-term reviews. Addressed performance deficiencies and provided guidance. Assigned workload to subordinate employees. Monitored TMS training requirements for subordinate employees. Skilled in scheduling and coordinating training sessions, conference calls and morning meetings to instruct staff of daily operations, special projects and new policies and procedures. Tracked daily work schedule and responsibilities of subordinate staff.
- Processed all Military Reservist Differentials and 22 Day Contingencies for all VISN 6 employee’s deployed to active military duty that requested the entitlement. Followed and enforced VAMC safety policies. Reviewed OPM policies as they related to HR hiring practices.
- Proficient in Software: Microsoft Office, Skype, VATAS, HR-SMART, PAID/FMS, VISTA, DFAS, and DFAS Remedy.
- Supervisor: Sonya Haley (540) 354-5399
- Permission to contact
- Hours per week: 40
- Annual Salary: $51,062
- GS 8 Step 5
Civilian Pay Technician
Salem VA Medical Center
12.2007 - 11.2014
- Performed all payroll duties for VISN 6 stations. Audited timecards and processed leave audits on separating employees, processed over 200 corrected timecards weekly, processed VA/A.F.G.E./E.E.O. retro. pay settlements for employees at the Beckley VAMC. Performed the following HR functions: processed personnel actions, retro invalid and conversion of hours reports, pay adjustments, bills of collection, waivers, and settlement cases. Performed liaison duties: data entry of accessions, tracked timecard exceptions, pulled payroll reports, and resolved timecard issues. Analyzed HR actions for accuracy before releasing them. Assisted Hampton VAMC with managing leave donation program, helped clear cases with 3-year backlog. Followed all Federal Financial and VA regulations while processing pay entitlements for title 38, wage grade hybrid and designated hybrid employees. Handled customer service inquiries concerning pay, debts, leave and payroll deductions. Addressed conflict in a timely manner. Processed payroll utilizing VISTA, DCPS, REMEDY and PAID computer systems. Utilized MS Word and MS Excel spreadsheets for special projects: Retroactive Pay adjustments, settlements, and reports.
- Supervisor: Jennifer Gwin, 540-529-1507, permission to contact
- Hours per week: 40
- Annual Salary: $43,479
- GS 6 Step 6
Cancer Registrar
Carilion Clinic
08.2006 - 12.2007
- Researched, coded, and abstracted cancer data from patient medical records thru 3 data bases which was necessary to “Stage” the cancers. Abstracted between 30-40 cases per day. Reported and entered the data into the National Cancer Registry data base. Coordinated weekly Tumor Board conferences for staff Oncologists.
- Supervisor: Retired
- Hours per week:40
- Annual Salary: $22,000
Lead Health Technician
West Palm Beach VA Medical Center
08.1995 - 06.2006
- Worked in the Emergency Department. Direct patient care: performed EKG’S and phlebotomy; escorted patients to clinics, x-ray department and inpatient units; and assisted Physicians and Nurses with procedures. Performed administrative duties: maintained staff schedule, timekeeping, and staff competency folders; coded patient encounter forms (CPT coding for patient charts); TMS coordinator; entered work orders; and ordered department supplies.
- Researched and gathered data from medical records for the Emergency Department “Performance Measures and Standards” which included gathering of data for adherence to Myocardial infarction and Pneumonia protocols.” Presented performance data to Station Director weekly; sent quarterly data to VISN 8 staff. Supervised 10 escort (patient transporters) employees and 2 health technicians.
- Hours per week: 40
- Annual Salary: $44,130
- GS 7 Step 7
Medical Clerk-Domiciliary Service
Brecksville VA Medical Center
06.1990 - 08.1995
- Filed medical documents in patient charts. Scheduled clinic appointments, labs, and x-rays for Veterans. Helped with annual homeless Veterans “Standown” outreach event to help connect homeless veterans to the services provided by the Veterans Health Administration. Assisted Nursing staff with patient teaching (Diabetic health and minor medical procedures). Designed a departmental training manual.
- Supervisor: Terry Washam
- Hours per week: 40
- Annual Salary: $19,170
- GS 4 Step 4
Education
Bachelor of Arts -
University of Akron
Akron, Ohio05.1984
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Systems and Procedural Analyst, GS-0501-11/12
Department of Veterans Affairs
01.2024 - Current
Systems and Procedural Analyst, GS-0501-11
Department of Veterans Affairs
08.2022 - 01.2024
Systems and Procedural Analyst, GS-0501-11
Department of Veterans Affairs
04.2022 - 08.2022
Administrative Officer, GS-03412-09
Department of Veterans Affairs
10.2018 - 04.2022
Supervisory Civilian Pay Technician, GS-0544-08
Department of Veterans Affairs
11.2014 - 10.2018
Civilian Pay Technician
Salem VA Medical Center
12.2007 - 11.2014
Cancer Registrar
Carilion Clinic
08.2006 - 12.2007
Lead Health Technician
West Palm Beach VA Medical Center
08.1995 - 06.2006
Medical Clerk-Domiciliary Service
Brecksville VA Medical Center
06.1990 - 08.1995
Bachelor of Arts -
University of Akron
Awards
Secretary’s Award for Nursing Excellence, West Palm Beach VAMC and VISN 8
Secretary's Award for Nursing Excellence
Received the Secretary's Award for Nursing Excellence for VISN 8 West Palm Beach VAMC. Was recognized by peers and supervisor for assistance with a life threatening emergency regarding a patient.
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Audrey TimmAudrey Timm
Rating Veterans Service Representative at Department Of Veterans Affairs, Veterans Benefits AdminRating Veterans Service Representative at Department Of Veterans Affairs, Veterans Benefits Admin
Abbi AdamsonAbbi Adamson
Clinical Experience at Southern Union State Community CollegeClinical Experience at Southern Union State Community College