Donnell Davis
Fairfax
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
12
12
years of professional experience
Work History
Member Experience Associate
Kaiser Permanente
05.2022 - 03.2025
- Process all records request
- Submit all forms request
- Burn radiology disc for STAT Imaging request
- Process all legal documents for scanning
- Ensure HIPPA for all members
- Collect loose filing from all departments and sort through them by page counting to scan over to Document Imaging Team
- Problem solve with all of members concerns
- Order replacement KP member cards
- Change and select Primary Care providers for members
- Lead project manager on a pilot program for Document Imaging
- Work alongside various departments to ensure completion of all members request in a timely manner
- Monitor and complete 5 different work queues to process records request
- Order and manage office supplies for both Medical Records and Local Member Service
- Utilized CRM systems effectively to manage member information efficiently while maintaining strict confidentiality protocols.
- Collaborated with team members to achieve shared goals and improve overall member experience.
Teleservice Representative
Kaiser Permanente
10.2017 - 05.2022
- Managed productive calls by maintaining control and using scripts to overcome objections
- Answered warm inbound calls from current and potential members answering all medical questions
- Opened and updated members accounts with personal information, communication methods and medical records
- Completed all tasks promptly and with minimal oversight
- Troubleshoot problems and developed successful solutions
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Scheduled appointments with providers in a timely fashion for members satisfaction
- Refilled medications and processed referral request on behalf of members
- Oral and written communication between members and provider
- Scheduled members for COVID test and vaccines while safely maintaining CDC regulations
Special Events Supervisor
UNIVERSITY OF MARYLAND COLLEGE PARK CAMPUS
03.2016 - 10.2017
- Help each event to go off smoothly by assisting with developing, planning, and implementing strategies
- Supervised 500+ Special Events parking contract
- Supervised day-of execution for corporate events and meetings, as well as group receptions, and cause rallies
- Met profit margin targets by overseeing sales contracts and expenses
- Elevated event staff performance with skilled leadership, motivation, and discipline
- Coordinated timely set up and break down of booths, catering areas, and worker stations for each event
- Satisfied conference leaders with open, continuous communication and strict attention to vital details
- Managed Student and contract staff
- Maintained records of event aspects, including financial details
- Create and finalized contracts with vendors
- Ability to maintain confidentiality and handle sensitive matters with discretion
- Managed the budget analysis for the department
- Kept track of numerous tasks at different organizational stages and ensured all deadlines were met
Housekeeping Supervisor
The Westin Hotel
10.2013 - 02.2016
- Coordinated staff schedules to meet forecasted housekeeping needs
- Maintained efficiency by assigning all daily work tasks to employees
- Monitored room occupancy and reported check-outs and vacancies to reservations team
- Protected guests and staff by enforcing compliance with infection control policies and procedures
- Worked with purchasing department to maintain cleaning supply and equipment inventory
- Enforced compliance with OSHA regulations and company policies
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance
- Assisted in hiring and training new housekeeping employees
- Supported smooth operations by providing vacant room discrepancy reports and departure reports
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures
- Maintained dedicated team performance by orienting staff to department rules, policies, and procedures
- Met CDC guidelines in establishment of effective cleaning protocols and procedures
Front Desk Supervisor
The Element Hotel
03.2013 - 10.2015
- Informed guests of on-site entertainment, services, and available amenities
- Offered professional first impression to all guests by keeping reception area clean and neat
- Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits
- Informed supervisor of escalated problems or unusual matters to promote prompt corrective action
- Greeted and welcomed hotel guests with energy, enthusiasm, and professionalism
- Communicated with departing guests to verify delivery of superior hospitality and to record guest feedback
- Assigned appropriate guest room accommodations during hotel check-in
- Observed established policies supporting accurate record-keeping, accounting, and payment handling
- Kept impeccable administrative and financial records, verifying transactions and updates
- Assisted guests by addressing special requests for specific accommodations and presenting alternative options when requests cannot be met
- Arranged special services for guests, including transportation, reservations, and package deliveries
- Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints
- Coordinated smooth planning of events such as weddings and charity events by working closely with clients
- Participated in financial activities such as setting of room rates, establishment of budgets, and allocation of funds to departments
- Audited accounts each day, posting charges and reconciling discrepancies
- Oversaw front desk, housekeeping, and maintenance operations for over 300-room property
Education
Bachelor of Science - Software Systems Engineering
Colorado Technical University
Colorado Springs, CO10-2027
Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2011
Human Resource Management - Business Management, Human Resource Management
University of Maryland
College Park, MD03.2025
Skills
- Project Management
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft word
- Microsoft excel
- Leadership
- Guest services
- Documentation review
- Attention to details
- Problem Resolution
- Planning Evaluating
- Interpersonal Skills
- Writing skills
- Risk management
- Budgeting
- Flexibility
- Patience and composure
- Exceptional communication
- Effective decision making
- Data entry proficiency
- Training and onboarding
- CRM software expertise
- Desktop technical support
- Technical support
- Software configuration
- Network troubleshooting
Timeline
Member Experience Associate
Kaiser Permanente
05.2022 - 03.2025
Teleservice Representative
Kaiser Permanente
10.2017 - 05.2022
Special Events Supervisor
UNIVERSITY OF MARYLAND COLLEGE PARK CAMPUS
03.2016 - 10.2017
Housekeeping Supervisor
The Westin Hotel
10.2013 - 02.2016
Front Desk Supervisor
The Element Hotel
03.2013 - 10.2015
Diploma -
Eleanor Roosevelt High School
Human Resource Management - Business Management, Human Resource Management
University of Maryland
Bachelor of Science - Software Systems Engineering
Colorado Technical University
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