Summary
Overview
Work History
Education
Skills
Timeline
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DONOVAN DUVALL

Reston

Summary

Sales Associate with a proven track record at Wegmans. Excels in customer service and relationship building, demonstrating strong problem-solving skills and effective communication to enhance customer satisfaction and loyalty. Adept at managing cash transactions accurately while maintaining a welcoming store environment. Committed to promoting positive experiences and team collaboration. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Sales Associate

Wegmans Food Markets
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Referee

Reston Youth Association
05.2021 - 09.2022
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games.
  • Stayed physically fit to keep up with pace of games.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
  • Coordinated with other referees to execute smooth and consistent games.
  • Collaborated with other referees to ensure consistent application of rules across all games.
  • Communicated with fans, coaches, players, and other umpires.
  • Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
  • Uphold high ethical standards while officiating games, contributing to the overall integrity of the sport.
  • Enhanced game fairness by enforcing rules and regulations during various sports events.
  • Promoted player safety by monitoring games for potential hazards and injuries.

Education

No Degree - Kinesiology

Northern Virginia Community College
Annandale, VA
06-2027

High School Diploma -

South Lakes High School
Reston, VA
06-2022

Skills

  • Customer service
  • Listening skills
  • Flexible schedule
  • Teamwork and collaboration
  • Problem-solving skills
  • Excellent people skills
  • Relationship building
  • Upselling
  • Guest relations
  • Sales expertise
  • Friendly and outgoing

Timeline

Sales Associate

Wegmans Food Markets
11.2022 - Current

Referee

Reston Youth Association
05.2021 - 09.2022

No Degree - Kinesiology

Northern Virginia Community College

High School Diploma -

South Lakes High School

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DONOVAN DUVALL