Donte Hall

• Building as well as developing teams of18+ that work well together, with safety being the priority
• Managed ABR runners as well as ROC assigners in delivering and transferring bags in a timely manner, to provide the best customer service

also have above average customer service skills when it comes to assessing and brightening relationships with disgruntled customers

• Managed multiple zones outside consisting of4-5 gates, with all gates being active in ALL weather conditions
• Have also corrected and coached team members on how to safely and efficiently run their station
• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Implement new ideas to benefit team efficiency
• Oversee Tow Team, ABR and Trainees
• Assist with daily ramp operations to ensure compliance with safety
• Provide first-rate customer service
• Monitor and respond to multiple communication channels such as Microsoft Teams and CB Radio
• Identify and address unsafe work conditions/habits
• Develop strategies to help improve the Tow team
• Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
• Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
• Created load plans and performed calculations to prepare for assigned flights.

• Assisted with daily ramp operations to ensure compliance with safety
• Provided first-rate customer service, identified and addressed unsafe work conditions/habits
• Loaded and unloaded baggage, freight, wheelchairs and mail onto and off EMB175, CRJ700 &900 aircrafts
• Operated ground handling equipment such as baggage carts, belt loaders, Lavatory vehicles, Lecktros and Trons
• Marshalled the aircraft in and out of assigned gates
• Ensured the aircraft was properly loaded according to weight and balance requirements
• Performed basic maintenance tasks such as FOD walks and cleaning the aircraft
• Communicated with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes
• Complied with all safety protocols and procedures
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.