Summary
Overview
Work History
Education
Skills
Certification
Cellphone
Timeline
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Donya Zarkesh Fard

Sterling

Summary

A dedicated and efficient multitasker seeking a position where I can leverage my diverse skills to contribute to the success of a company.

Knowledgeable IT with 20 years of experience. Possesses excellent customer service skills and adept at explaining and solving complex problems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Purchasing Assistant

  • Working with DELL, Cisco, Apple, etc
  • To check online status or get a quote
  • Responded to customer inquiries via email and phone
  • Maintained accurate records and updated databases
  • Participated in team meetings, providing valuable input
  • Working on the Cisco website to obtain the Deal ID or quote, placing orders, following up on orders, ensuring all fulfillment, and initiating cases to address any issues related to orders.

IT Administration, Account Manager

Advanced Computer Concepts
01.2017 - 01.2024
  • Managed accounts for AT&T orders
  • Assisted sales managers with orders in commercial or Federal sectors
  • Handled the entire order processing system, from pricing to invoicing
  • Updated SEWP orders on CHOP and ensured timely delivery, updating customers accordingly.

IT Administration

Sympatec Co.
01.2009 - 01.2010
  • Provided IT administration support for the branch of a German Micro Laser Co
  • In Iran
  • Installed Sympatec SW for clients.

Account Manager, Commerce Department

SAFYAD Industrial Company
01.2007 - 01.2009
  • Managed client relationships and drove sales growth within the Commerce Department
  • Oversaw all work steps from sales to delivery and installation, ensuring smooth operations.

Education

Bachelor of Science in Archeology with IT -

Azad University
Tehran, Iran

Skills

  • Ability to thrive in a fast-paced environment
  • Effectively manages multiple tasks while meeting deadlines
  • Proficient in processing and tracking orders using company software
  • Works collaboratively with team members to ensure tasks are completed on time
  • Proficient in Microsoft Office Suite
  • Strong time management and organizational skills
  • Familiarity with Government contracts like SEWP, NIWC (SPAWAR), CIOCS, GSA, 2GIT, etc
  • Detail-oriented and a team player
  • Skilled at prioritizing tasks and meeting deadlines
  • Conducts research and analysis on market trends and competition

Certification

  • CSEP (Cisco customer experience- Services Export Program FY20)
  • Cisco Cert. for Enterprise Networking-Assurance & Automation- Architecture Story and Business fundamentals- stage 1 FY19
  • MOS (Microsoft Office Specialist)

Cellphone

571-485-6196

Timeline

IT Administration, Account Manager

Advanced Computer Concepts
01.2017 - 01.2024

IT Administration

Sympatec Co.
01.2009 - 01.2010

Account Manager, Commerce Department

SAFYAD Industrial Company
01.2007 - 01.2009

Purchasing Assistant

Bachelor of Science in Archeology with IT -

Azad University

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Donya Zarkesh Fard