Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DOROTHY HALE

Hiltons

Summary

Dedicated and compassionate CNA with extensive experience at Anna Mae Russ, skilled in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic communication and attention to detail. Committed to maintaining HIPAA compliance while providing individualized support and fostering a safe, dignified environment for all patients.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

CNA/ House Cleaning

Anna Mae Russ
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.

Residential Care Technician

Cumberland House
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Collected room deposits, fees, and payments.
  • Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained high cleanliness and organization standards in lobby, contributing to welcoming atmosphere.
  • Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
  • Enhanced guest experience by providing efficient check-in and check-out services.

Desk Clerk

Faith In Action Ministries
02.2025 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Collected room deposits, fees, and payments.
  • Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained high cleanliness and organization standards in lobby, contributing to welcoming atmosphere.
  • Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
  • Enhanced guest experience by providing efficient check-in and check-out services.

Eligibility Worker

Washington County Department of Social Services
05.2009 - 10.2013
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.

Education

CNA - Nursing

Southwest Virginia Community College
Richlands, VA
06.2010

Certificate - General Office Clerk

Woodrow Wilson Job Training Program
Fishersville, VA
12.2008

Associate Degree In Mental Health - Human Services

Southwest Virginia Community College
Richlands, VA
12.1990

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Clinical documentation
  • Problem-solving
  • Multitasking and organization
  • Active listening
  • Health monitoring
  • Lifting and transferring
  • Infection control practices
  • Patient hygiene assistance
  • Recording vital signs
  • Safety precautions
  • Collecting vital signs
  • Compassionate
  • Direct patient care
  • Companionship and emotional support
  • Maintaining privacy
  • Valid state driver's license
  • Preparing meals

Certification

State Certified in CPR training.

Timeline

Desk Clerk

Faith In Action Ministries
02.2025 - Current

Eligibility Worker

Washington County Department of Social Services
05.2009 - 10.2013

CNA/ House Cleaning

Anna Mae Russ

Residential Care Technician

Cumberland House

CNA - Nursing

Southwest Virginia Community College

Certificate - General Office Clerk

Woodrow Wilson Job Training Program

Associate Degree In Mental Health - Human Services

Southwest Virginia Community College

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