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Systems Support Engineer

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Associate Principal Engineer

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Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Certified Pharmacy Technician (NHA) and recent graduate (May 2024) with over 18 years of professional experience spanning healthcare support, environmental services, and customer relations. Brings a strong foundation in patient care, clinical assistance, and sanitation standards within hospital and long-term care environments. Known for exceptional attention to detail, reliability, and a compassionate approach to patient and team interactions.
Key Achievements & Skills
Pharmacy Technician:
Accurately filled and labeled prescriptions while maintaining compliance with HIPAA and pharmacy regulations.
Assisted pharmacists with patient counseling, insurance claims, prior authorizations, and medication inventory management.
Proficient in performing basic clinical tasks, including collecting patient histories, vital signs, and EKGs, and assisting with physical, pediatric, and eye exams.
Maintained organized patient records and contributed to efficient pharmacy workflow in a busy retail setting.
Environmental Services (EVS) Worker – Hospital:
Upheld hospital sanitation and infection control standards to ensure a safe and healing environment for patients and staff.
Disinfected patient rooms, surgical suites, and high-traffic areas using approved cleaning protocols and hospital-grade disinfectants.
Recognized for consistent reliability, attention to detail, and maintaining top inspection and safety scores.
Collaborated effectively with nurses and clinical teams to support patient comfort and safety.
Housekeeper – Nursing Facility:
Provided thorough daily cleaning and sanitation of resident rooms, dining areas, and common spaces in compliance with health and safety guidelines.
Assisted residents and staff with care needs in a respectful and compassionate manner.
Played a key role in infection prevention and maintaining a comfortable, home-like atmosphere for residents.
Awarded for outstanding performance and commitment to quality service.
Additional Experience & Strengths
Skilled in medical billing, insurance authorizations, and patient scheduling.
Knowledgeable in anatomy, physiology, medical terminology, infection control, and disease states.
Strong interpersonal and communication skills developed through years in customer service, fundraising, and healthcare support roles.

 Technology-focused professional with experience across IT support, cloud platforms, and business-facing environments. Skilled in aligning technical solutions with organizational needs through clear communication, collaboration, and adaptability. 

Dedicated pediatrician with extensive experience in comprehensive care for children aged 0-18. Proven track record in diagnosing and treating pediatric diseases, with a special interest in dermatology and psychiatry. Skilled in developing tailored health plans and educating families on preventive care, fostering long-term wellness and patient satisfaction.

Diligent Hard Worker with solid background in managing and transporting baggage in fast-paced environment. Proven ability to ensure timely and accurate handling of luggage, contributing to seamless operations. Demonstrated problem-solving skills and effective communication to maintain high safety standards and customer satisfaction.

Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and implementing effective solutions. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.

Proficient Systems Support Engineer with over 9 years of experience delivering solutions to software customers and users. Strong foundational expertise in network requirements and resource allocation, supporting creative and optimized approaches to tackling system issues. Skilled at generating reports and performing physical equipment movement requests. Track record of delivering timely solutions and projects, identifying process improvements along the way.

Hardworking technology and aviation enthusiast, proficient in quality assurance, equipment management and resource utilization. Successful at leading both internal and external teams, staff and volunteer based, to accomplish challenging objectives.

Dynamic, experienced IT professional specialized in enterprise and SaaS application support and system administration. Certified in AWS, Atlassian, and Slack, with a strong record in issue resolution and in leading teams, projects, and system migrations. Proven track record in implementing innovative solutions in independent and collaborative settings.

Network and Systems Administrator with 7 years of experience supporting multi-site enterprise environments, specializing in secure network design, Microsoft 365 and Azure cloud administration, and advanced user support. Proven expertise in managing LAN/WAN/Wi-Fi networks, implementing mobile device management (MDM) with Intune, and optimizing hybrid cloud solutions. Adept at ensuring uptime, security, and compliance by combining technical acumen with clear communication and collaboration across diverse teams. Bachelor’s in Cybersecurity (in progress, Aug 2025).

Dorsa Saei

Summary

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Systems Support Engineer I

Help Desk Technician

Education

Certificate of Technical Studies - Business Information Technology

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Systems Support Engineer I

Help Desk Technician

Certificate of Technical Studies - Business Information Technology

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