Douglas Kendrick
Non Emergency Medical And Lyft Driver
Richmond,VA
Summary
Dedicated Non-Emergency Medical Transportation Driver, skilled in safe driving practices and patient care. Committed to ensuring timely transportation while maintaining HIPAA compliance and exceptional customer service.
As a Lyft driver, ranking in the top 20% of Richmond drivers, obtaining a 4.99 star rating out of 5 stars from passengers and over 20,000 completed customers orders.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Non-Emergency Medical Transportation Driver
Veyo Transportation
07.2026 - Current
- Ensured timely and safe transportation of passengers to medical appointments.
- Facilitated comfortable transit for passengers with mobility challenges.
- Assisted patients in entering and exiting the vehicle safely.
- Coordinated with healthcare facilities to minimize patient wait times for pick-up and drop-off.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Operated GPS, radios, and cellular devices to enhance route optimization and maintain effective dispatch communication.
Senior Lyft Driver
Lyft
10.2017 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and safety during rides.
- Delivered passengers to destinations safely and on time.
- Navigated efficiently using GPS systems, optimizing routes for timely arrivals.
- Resolved passenger concerns effectively, contributing to positive ride experiences and repeat business.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Followed applicable traffic regulations and traffic laws.
- Adhered to tight schedule and met departure and arrival deadlines.
Sales Associate
Walmart
04.2013 - 07.2017
- Delivered exceptional customer service, enhancing shopping experiences and fostering client loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment.
- Welcomed customers upon entry to create a friendly atmosphere. and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted customers with product inquiries to facilitate informed purchasing decisions. complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels and efficient product placement.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Hopewell High School
Hopewell, VA 05.2001 -
Skills
Patient care
HIPAA compliance
Defensive driving
Defensive driving techniques
Strong navigation skills
Vehicle maintenance
Customer service
Critical thinking
Team player attitude
Certification
Adult, Child and Infant, Pediatric CPR/AED & First Aid
Timeline
Adult, Child and Infant, Pediatric CPR/AED & First Aid
07-2026
Non-Emergency Medical Transportation Driver
Veyo Transportation
07.2026 - Current
Senior Lyft Driver
Lyft
10.2017 - Current
Sales Associate
Walmart
04.2013 - 07.2017
High School Diploma -
Hopewell High School
05.2001 -