Douglas Mclane
HAMPTON
Summary
Proficient Owner with expertise in business planning, financial oversight, and team leadership. Known for enhancing productivity and ensuring quality service delivery, ready to leverage skills to optimize operations and improve customer experiences.
Overview
35
35
years of professional experience
Work History
Owner
Come to you lawn mower repair
HAMPTON
03.2017 - Current
- Managed daily activities of lawn mower repair shop, enhancing operational productivity.
- Diagnosed mechanical problems, implementing effective repair strategies.
- Handled inventory management and nurtured supplier relationships for streamlined procurement.
- Scheduled service appointments and repairs to meet customer expectations timely.
- Provided outstanding customer service, fostering strong client relationships.
- Directed budgeting and financial oversight to improve financial performance.
Owner/Operator
D&D Services
HAMPTON
09.2013 - 01.2017
- Managed route planning to optimize travel time and fuel efficiency.
- Operated various vehicle types for transportation of personnel automobiles.
- Ensured compliance with safety regulations and traffic laws during all trips.
- Conducted regular vehicle inspections to maintain operational readiness and safety.
- Assisted in loading and unloading cargo to ensure secure transport.
- Maintained accurate records of mileage, fuel usage, and maintenance activities.
- Provided excellent customer service during deliveries by addressing inquiries promptly.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
Owner/Residential Construction
co
HAMPTON
06.1991 - 10.2012
- Managed daily operations and ensured smooth workflow across all departments.
- Oversaw financial planning and budgeting for sustainable growth initiatives.
- Recruited, trained, and mentored staff to foster a collaborative work environment.
- Coordinated marketing efforts to increase brand visibility and attract new clients.
- Ensured compliance with industry regulations and maintained operational standards.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Education
GED -
Kecoughtan High School
Hampton Va04-1987
Skills
- Mechanical repair and equipment inspection
- Inventory management and route planning
- Financial oversight
- Customer service and relationship building
- Effective communication and time management
- Customer relations
- Business planning
- Small business operations
Timeline
Owner
Come to you lawn mower repair
03.2017 - Current
Owner/Operator
D&D Services
09.2013 - 01.2017
Owner/Residential Construction
co
06.1991 - 10.2012
GED -
Kecoughtan High School