Douglas Neff
Harrisonburg
Summary
Personable professional with extensive experience in sales and customer service. Organized professional with proficiency in boosting productivity and revenue. Ready to leverage skills to advance dynamic goals.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Sales and customer service
Shewels furniture
Harrisonburg
07.2019 - 04.2020
- Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
Customer Service Representative
Walmart
Harrisonburg
10.2013 - 12.2013
- Provided customer service, stocked merchandise, zoned, and merchandised to enhance store organization and customer experience
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
Doing total resets, working off planograms
Spar company a reset company
Harrisonburg
07.2013 - 11.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager of least properties
Bill Neff Enterprises
Harrisonburg
04.1996 - 01.2011
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Managed team schedules to optimize resource allocation and productivity.
- Developed training programs to enhance employee skills and performance.
- Facilitated communication between departments to resolve issues quickly.
- Evaluated vendor performance to maintain quality service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Science - Air Science
Emory Riddle Aeronautical University
Daytona Beach, FL 01.1978 - 07.1980
Broadway High School
Broadway, VASkills
- Customer relationship management
- Customer service
- Sales strategy
- Team leadership
Timeline
Sales and customer service
Shewels furniture
07.2019 - 04.2020
Customer Service Representative
Walmart
10.2013 - 12.2013
Doing total resets, working off planograms
Spar company a reset company
07.2013 - 11.2013
Manager of least properties
Bill Neff Enterprises
04.1996 - 01.2011
Associate of Science - Air Science
Emory Riddle Aeronautical University
01.1978 - 07.1980
Broadway High School