Overview
Work History
Education
Skills
Timeline
Generic

Douglas Sours

Winchester

Overview

38
38
years of professional experience

Work History

Customer Service Representative

Lowe's of Front Royal, VA
Front Royal
04.2018 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.

Receiving Clerk

Valley Health-Winchester Medical Center
Winchester
11.1992 - 01.2018
  • Updated inventory records to reflect new stock levels.
  • Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Traced missing material and shipments through vendor and customer communications.
  • Used vendor knowledge to determine shipping procedures, routes and rates.

Clerk

Berryville Market Place
Berryville
04.1987 - 07.1992
  • Stocked, ran cash register and completed other tasks as assigned.

Education

High School Diploma -

Clarke County High School
Berryville, VA
06-1988

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Customer relationship management
  • Sales support
  • Technical troubleshooting

Timeline

Customer Service Representative

Lowe's of Front Royal, VA
04.2018 - Current

Receiving Clerk

Valley Health-Winchester Medical Center
11.1992 - 01.2018

Clerk

Berryville Market Place
04.1987 - 07.1992

High School Diploma -

Clarke County High School

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Douglas Sours