DRACIA SIEBEIN
Virginia Beach
Summary
As an Office Manager with over a decade of experience in dentistry, I am deeply committed to fostering an environment where both patients and employees feel valued and supported. I believe that exceptional patient care begins with honesty, integrity, and continuity of care, paired with a strong focus on customer service.
I am passionate about motivating and developing my team, creating opportunities for growth, while ensuring accountability and efficiency. My leadership style balances empathy with firmness. I strive to be approachable, supportive, clear, and consistent in expectations. By combining compassion with professionalism, I work to build a positive culture where patients receive the highest level of care, and employees feel empowered to succeed.
Overview
20
20
years of professional experience
Work History
Office Manager
Konikoff Family Dentistry
Norfolk
05.2024 - Current
- Managed daily office operations and ensured smooth workflow for dental staff.
- Trained new administrative staff on office protocols and software systems.
- Implemented office policies to enhance patient experience and compliance standards.
- Oversaw billing processes and insurance claims submissions efficiently.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from patients, and promptly contacted patients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Ensured compliance with health regulations and safety standards consistently.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Operations Manager
Great Expressions Dental Centers
Miami
03.2023 - Current
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
- Received and resolved escalated incidents and complaints following company procedure.
- Recommended or advised management on improvements for building facilities and equipment.
- Established staff objectives, monitored performance and coached individuals to achieve strong results.
- Developed employee strengths to improve engagement and remain competitive.
- Anticipated operational needs for cost-effective labor scheduling.
- Interviewed and assisted in making hiring decisions.
- Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results.
- Maintained onsite presence to oversee operations and verify compliance with company operational standards.
- Managed team of thirty five employees with consistent record of accomplishment in achieving operational goals.
- Achieved or exceeded productivity targets, leading productivity initiatives.
- Taught employees to problem-solve independently and meet targets through successful training programs.
Assistant Manager
Great Expressions Dental Centers
Miami
07.2022 - 03.2023
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Monitored cash management and reviewed expenses for optimum budget tracking.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Maintained safe work environment for employees, vendors and customers.
- Assisted manager to control inventory strategically, resulting in reduced costs.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
Patient Coordinator
Great Expression Dental Centers
08.2020 - 07.2022
- Assist in locating funding for special procedures or other patient needs (Care Credit or Lending Point)
- Treatment planning
- Insurance Verification
- Perform analytical and data entry task
- Specialty: Oral Surgery, Periodontics, Endodontics, Orthodontics, Pedodontics & General Dentistry
- Log and balance all information in Trinity
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patients accounts
- Schedule patients visits and answer pre-visit questions, including billing
- Ensure compliance with professional standards & regulatory requirement
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Scan documents into patient's charts
- Meet with patients and families regarding treatments, procedures, medications, and continuing treatment
- Provide resources and referrals for continuing care
Front Desk Supervisor
Liguanea Family Dental Centre
Kingston
07.2017 - 04.2019
- Monitored Schedule progress and presented status to leaders to solve productivity issues
- Documented production volume, materials consumption and quality issues in Dentrix to keep management well informed and support proactive planning
- Achieved program objectives by aiding information to the Business Manager regarding administration of Schedule, Insurance payment and payment for the Hygienist's
- Attended weekly meetings and presented a report on projected cost/production for the upcoming week to maintain efficiency
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demand
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Program Coordinator
Joseph Assignment Global Initiative
Kingston
01.2015 - 02.2017
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows
- Proposed and developed new programming ideas and special features to drive audience engagement
- Developed robust marketing plans to increase awareness of programs
- Organized and administered yearly budgets covering multiple programs
- Planned and scheduled regular and special event programs to meet established goals
- Fostered relationships with community members to define programming needs and strengthen organizational standing in local areas
- Created and actualized program activities
- Ensuring implementation of policies and practices
- Signing Checks.
Accounting Clerk/Administration Assistant
Jamaica Cocoa Farmers Association
Kingston
04.2011 - 08.2015
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation
- Coordinated timely payments from vendors, clients and accountholders
- Kept records current and accurate with efficient reconciliations and variance resolution
- Maintained process documentation for financial department operations
- Coded invoices and other records to maintain organized and accurate records
- Planned and executed corporate meetings, lunches and special events
- Created and maintained spreadsheets and developed administrative and logistical reports
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Created PowerPoint presentations used for business development
- Performed complex administrative management of sensitive and confidential issues
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Customer Service Representative
Knutsford Express
Kingston
03.2008 - 03.2011
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Documented conversations with customers to track requests, problems and solutions.
Clerical Assistant
Holy Trinity High School
Kingston
07.2005 - 03.2008
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Kept office records organized and supplies well stocked for optimal team performance
- Assisted team members with special projects by coordinating records and resources to meet expected requirements
- Produced professional and error-free letters, presentations and spreadsheets
- Administered physical and digital filing systems, keeping records well organized and easily retrievable by team members.
Education
Certificate - Business Administration
Mary Mount Business Institution
St. Mary, JAIslington High School
St. MarySkills
- Data gathering and documentation
- Fundraising expertise
- Implementation support
- Meeting planning and leadership
- Privacy and confidentiality
- Proficient in Microsoft Office Suite
- QuickBooks
- Dentrix Software
- Sorting
- Supervision
- Compliance management
- Billing processes
- Office operations
- Budget management
- Performance monitoring
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Report preparation
Timeline
Office Manager
Konikoff Family Dentistry
05.2024 - Current
Operations Manager
Great Expressions Dental Centers
03.2023 - Current
Assistant Manager
Great Expressions Dental Centers
07.2022 - 03.2023
Patient Coordinator
Great Expression Dental Centers
08.2020 - 07.2022
Front Desk Supervisor
Liguanea Family Dental Centre
07.2017 - 04.2019
Program Coordinator
Joseph Assignment Global Initiative
01.2015 - 02.2017
Accounting Clerk/Administration Assistant
Jamaica Cocoa Farmers Association
04.2011 - 08.2015
Customer Service Representative
Knutsford Express
03.2008 - 03.2011
Clerical Assistant
Holy Trinity High School
07.2005 - 03.2008
Certificate - Business Administration
Mary Mount Business Institution
Islington High School
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