Dreama Akers

Facilitated insurance approvals for medical procedures and surgeries. Processed authorizations efficiently to support surgical and procedure scheduling.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with obtaining insurance authorizations for imaging and surgical procedures. Facilitated communication between patients and providers regarding authorization status. Supported scheduling of imaging and surgeries based on authorized coverage.
• Managed scheduling and inputting of referrals to streamline patient intake processes.

• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Collaborated with optometry staff to reach individual and team goals.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
• Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
• Contributed to practice growth by effectively marketing services and products to new and existing patients.
• Strengthened relationships with returning patients through personalized attention to individual needs during visits.
• Implemented office protocols to ensure compliance with health regulations and safety standards.
• Assisted with dilating patients or using eye medications when directed by optometrist.

• Assisted in patient intake by collecting medical history and verifying insurance information.
• Conducted preliminary vision tests, including visual acuity and ocular health assessments.
• Educated patients on eyewear options and proper contact lens care procedures.
• Managed appointment scheduling and maintained organized patient records for efficient workflow.
• Supported optometrists during examinations by preparing instruments and assisting with procedures.
• Facilitated communication between patients and staff to enhance overall patient experience.
• Trained new staff on operational procedures, enhancing team efficiency and service quality.
• Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
• Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
• Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
• Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
• Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
• Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
• Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
• Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
• Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.