Dreama M. Davis
Richmond,Virginia
Summary
Exceptional mentor and coach, combine business acumen with innate leadership abilities to recruit, build, and retain top-performing sales teams.
Sales professional with deep understanding of market dynamics and track record of driving revenue growth. Known for fostering collaborative team environments and consistently achieving sales targets. Highly adaptable, with strong skills in strategic planning and client relationship management.
Overview
18
18
years of professional experience
Work History
Sales Director
Oak Street Health
05.2023 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Hired, trained and built high-performing team of sales representatives.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Exceeded sales goals through effective time management and resource allocations.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Increased average deal size by upselling additional products and services to existing clients.
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
- Launched successful marketing campaigns that generated an influx of qualified leads for the sales team to pursue further.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Regional Sales Manager
Eliot Management
01.2022 - 05.2023
- Company Overview: Credit Card Processing
- Direct vendor for Visa/ Mastercard/ American Express/ Discover
- Lead a team of sales reps dialing outbound (cold) call leads to generate business
- Negotiate and price contracts according to company margin and profit
- Onboard and train new and existing sales reps on phone skills, lead generation, and customer retention
- Hit and exceed revenue forecast for the Richmond, Virginia office monthly
- Closes all potential deals generated by sales team
- Motivates and creates a healthy TEAM environment but with a competitive edge
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Call Center Sales Manager
Nextten Stauer
09.2019 - 01.2022
- Company Overview: Call Center
- Demonstrated track record of recruiting, training, coaching, motivating and retaining successful employees and customers
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
- Meet assigned sales quota by acquiring new customer accounts and renewing and growing existing relationships
- Supporting the total sales process for resulting sales campaigns (from first meeting through to contract signing)
- May assist in developing and implementing sales plans
- May also participate in annual budgeting and planning process
- Review and analyze data for sales forecast, reporting / tracking metrics towards operating plans and maintaining a healthy pipeline
- Builds a high performing sales team by recruiting and selecting candidates and effectively on-boarding new hires
- Coached employees on best practices for upselling additional products or services during customer interactions.
- Established performance benchmarks, setting clear expectations and holding team members accountable for meeting goals.
- Influenced business growth by identifying new market opportunities and expanding product offerings within the call center.
- Built rapport with customers through active listening skills which led to successful resolution of disputes and increased customer satisfaction.
- Facilitated open lines of communication between team members, encouraging collaboration and knowledge sharing to drive continuous improvement efforts across the organization.
- Collaborated with marketing department to create effective promotional campaigns for call center sales initiatives.
- Cultivated strong relationships with clients by consistently delivering exceptional service and addressing concerns in a timely manner.
- Increased team productivity by streamlining call center operations and optimizing staff scheduling.
- Improved overall customer retention rates through consistent follow-up on client inquiries, highlighting potential areas of dissatisfaction before they escalate into larger issues.
- Managed call center budget, ensuring cost-effectiveness while maintaining a high level of service quality.
- Boosted customer satisfaction by implementing targeted sales strategies and providing personalized solutions.
- Leveraged call center analytics to identify trends and areas of opportunity, continuously refining sales strategies to capitalize on these insights.
- Evaluated employee performance using established KPIs, providing constructive feedback to facilitate continued professional development.
- Reduced employee turnover by fostering a positive work environment and offering career advancement opportunities.
- Negotiated contracts with vendors to secure the best pricing and terms for call center equipment and services.
- Introduced new sales techniques, resulting in higher call conversion rates and increased revenue for the organization.
- Implemented data-driven sales techniques, analyzing key metrics to identify areas for improvement and optimize performance.
- Developed high-performing sales teams through comprehensive training programs and regular performance evaluations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Manager
First Street
10.2011 - 09.2019
- Company Overview: Medical Supply Call Center
- Manage over 40 sales associates
- Responsible for all aspects of sales associate performance including recruiting, training, and revenue growth
- Develop individual improvement plans and consistently monitor daily agent performance to improve results
- Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
- Sells products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Implements national sales programs by developing field sales action plans
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
- Develop those revenue goals by forecasting sales objectives and implementing marketing strategies
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Supervisor
Everdrive, LLC
01.2007 - 10.2011
- Company Overview: Auto/ Car Part Call Center
- Managed team of 40+ sales associates
- Development and implementation of solutions-based strategies (offerings and programs) to leverage our portfolio with special attention to serving customer unmet needs and sustaining differentiation in the marketplace
- This may include cross functional, cross platform and/or cross business initiatives
- Assists in the refinement of global commercial marketing plans to ensure strategic focus; market driver’s analysis, market segmentation, positioning, value proposition, pricing and marketing mix
- Develops and manages key solutions-based market development strategies and programs, including the creation of the appropriate performance metrics and dashboard
Skills
- Sales strategies
- Sales pipeline management
- Performance monitoring
- Salesforce proficiency
- Staff management
- Sales reporting
- Revenue forecasting
- Sales coaching
- Sales training and leadership
- Sales training
- Pipeline development
- Sales leadership and training
- Closing techniques
Accomplishments
- Pioneered a medical chair department for people with disabilities. I launched a new a product that is geared towards seniors with disabilities. After having success with this product, I started the sister product that helps kids with disabilities.
- I am currently holding record high numbers, with profits over 4.7 million dollars in revenue.
- Successfully opened 22 gyms in the Washington D.C area. I worked directly with franchise owners to develop and create gyms within the Washington DC/ Maryland area.
Timeline
Sales Director
Oak Street Health
05.2023 - Current
Regional Sales Manager
Eliot Management
01.2022 - 05.2023
Call Center Sales Manager
Nextten Stauer
09.2019 - 01.2022
Sales Manager
First Street
10.2011 - 09.2019
Sales Supervisor
Everdrive, LLC
01.2007 - 10.2011
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Bethany GillBethany Gill
Call Rep Oak Street Health at Oak Street HealthCall Rep Oak Street Health at Oak Street Health
Shauntee HegemierShauntee Hegemier
Specialist,Clinical Informatics at Oak Street Health ClinicSpecialist,Clinical Informatics at Oak Street Health Clinic