Summary
Work History
Education
Skills
Languages
Timeline
Generic

Duong Ho

Lorton

Summary

Dynamic Interim Store Manager with a proven track record in team leadership, customer relationship management, and sales analysis. Committed to fostering an inclusive store culture and driving performance through effective coaching and training.

Work History

Interim Store Manager

Kendra Scott
Fairfax
2022 - 2026
  • Led coaching and development of leaders and associates through ongoing feedback and training to enhance business results.
  • Recruited, interviewed, hired, and onboarded new team members to cultivate an inclusive, engaging store culture.
  • Analyzed business metrics such as sales conversion and productivity to formulate actionable plans for improved performance.
  • Supported new store openings by executing operational setup, merchandising, inventory preparation, and team training.

Assistant Store Manager

Altar'd State
Tysons Corner
2021 - 2022
  • Supported leadership in training and coaching associates through recognition and performance management.
  • Assisted with recruiting and onboarding to foster a positive team environment focused on guest experience.
  • Managed inventory processes and visual execution to align with store goals.
  • Collaborated with leadership to enhance associate engagement and boost business performance.

Full Time Key Holder

Michael Kors
Tysons Corner
2018 - 2021
  • Coached associates to reach sales goals and enhance customer experiences.
  • Analyzed business trends and sales data to improve overall performance.
  • Cultivated VIP client relationships through targeted outreach and clienteling strategies.
  • Planned customer events to support district initiatives and strengthen community engagement.

Key Holder

Pandora
Springfield
2017 - 2018
  • Enhanced sales performance by engaging customers, sharing product knowledge, and collaborating with team members.
  • Cultivated client relationships through personalized outreach, increasing customer loyalty and repeat business.
  • Coordinated onboarding and training of new associates, providing leadership during management absence to ensure smooth operations.
  • Assisted with daily store operations, including inventory management and visual merchandising.

Education

High School Diploma -

South County High School
Lorton, VA
01-2018

Some College (No Degree) - Business Administration and Management

Northern Virginia Community College
Annandale, VA

Skills

  • Visual merchandising
  • Customer relationship management
  • Sales analysis
  • Operations management
  • Operational budgeting
  • Team leadership and building
  • Talent recruitment
  • Performance coaching
  • Conflict resolution

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Timeline

Interim Store Manager

Kendra Scott
2022 - 2026

Assistant Store Manager

Altar'd State
2021 - 2022

Full Time Key Holder

Michael Kors
2018 - 2021

Key Holder

Pandora
2017 - 2018

High School Diploma -

South County High School

Some College (No Degree) - Business Administration and Management

Northern Virginia Community College

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Duong Ho