Dusti Ferguson
Virginia Beach
Summary
HHighly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Cromwells Produce
Virginia Beach
04.2024 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated supply chain logistics to optimize inventory management processes.
- Oversaw quality control measures to maintain product standards and compliance.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Trained staff on best practices for safety and operational efficiency.
- Maintained cleanliness and organization in produce display areas.
- Assisted customers with inquiries about produce selection and availability.
- Prepared displays for seasonal promotions and special events.
- Collaborated with team members to ensure efficient stock rotation.
- Greeted customers in a friendly manner, responding promptly to inquiries and requests for assistance.
- Set up vendor booth and display products attractively.
- Managed cash transactions and maintained accurate sales records.
- Collaborated with local farmers to source fresh produce and goods.
- Assisted in planning for seasonal offerings based on market trends.
Owner
WaterWorx Plumbing LLC
Virginia Beach
01.2023 - Current
- Managed daily operations for plumbing services and customer inquiries.
- Coordinated scheduling for plumbing jobs to optimize workforce efficiency.
- Oversaw inventory management, ensuring timely procurement of plumbing supplies.
- Cultivated relationships with suppliers to secure favorable pricing on materials.
- Oversaw budgeting and financial management.
Wait Staff Member
Margie & Rays
Virginia Beach
10.2021 - 04.2025
- Provided excellent customer service to enhance dining experiences.
- Assisted in menu knowledge to guide guest selections effectively.
- Managed table settings and maintained cleanliness throughout service shifts.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Implemented sanitary food handling, holding and service protocols.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared dishes between courses and after guests finished dining.
Plumber
Yoder Plumbing inc.
Virginia Beach
07.2019 - 01.2023
- Installed plumbing systems in residential and commercial buildings.
- Repaired leaks and clogs using various tools and techniques.
- Conducted routine maintenance on plumbing fixtures and appliances.
- Collaborated with contractors to ensure project specifications were met.
- Diagnosed plumbing issues using problem-solving skills and tools.
- Ensured compliance with local plumbing codes and regulations.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Soldered copper pipe joints to connect water supply lines for new installations.
- Performed pipe fabrication, installation, and fitting according to proper specifications.
- Followed relevant codes, regulations, and safety techniques.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Ran tests on newly installed systems to ensure proper functionality before finalizing projects.
- Provided emergency services when needed including repairing burst pipes during inclement weather conditions.
- Maintained records of work performed on each job site including material used and time spent on the job.
- Identified and located required tools prior to starting each project.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.
- Installed supports from ceiling joists to secure pipes in place.
- Inspected installed systems using hydrostatic testing or pressure gauges.
Education
Some College (No Degree) - Liberal Arts
Purdue University
West Lafayette, INSome College (No Degree) - Occupational Therapy
Tidewater Community College
Norfolk, Virginia, VASkills
- Inventory management
- Process improvement
- Quality control
- Supply chain logistics
- Time management
- Adaptability to change
- Attention to detail
- Customer service
- Product management
- Interpersonal communication
Affiliations
- Furniture restoration & refinishing
- Painting
- Bowling
- Boating
- Camping
Timeline
Operations Manager
Cromwells Produce
04.2024 - Current
Owner
WaterWorx Plumbing LLC
01.2023 - Current
Wait Staff Member
Margie & Rays
10.2021 - 04.2025
Plumber
Yoder Plumbing inc.
07.2019 - 01.2023
Some College (No Degree) - Liberal Arts
Purdue University
Some College (No Degree) - Occupational Therapy
Tidewater Community College