Dustin Medley
Charlottesville,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Expert in team training and development, schedule management, and maintaining high CSI scores.
Overview
20
20
years of professional experience
Work History
General Manager
Camping World
02.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a team of 54
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
President
Farmers Insurance Dustin Medley Agency
01.2019 - 01.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Built up a book of business from 0 to 1200 households in 32 months.
- Won Presidents Award from Farmers Insurance, Agency of the Year for Virginia 2 consecutive years
General Manager
Umansky Toyota/Brown Toyota
09.2017 - 12.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty
- Maintained 95% and above CSI Scores for Toyota
- Managed a team of 60 employees
General Manager/General Sales Manager
Brown Toyota
02.2011 - 09.2017
- Worked through all positions for Brown Toyota including Sales, Finance, Finance Director, Used and New Car manager to GSM and eventually General Manager
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained excellent CSI scores for all departments in my store.
- Increased Sub-Prime customer base through knowledge of finance
Finance Manager/Sales Manager
Eddins Ford Madison
01.2009 - 06.2011
- Maintained PVR of $1400
- Increased Warranty penetration to 55%
- Increased Ford Maintenance Penetration to 40%
- Ran Sales Tower two days a week
- Won FMCC contest for VA/MD/WV for Product Penetration (Tier 2 Stores)
Sales/Finance
Brown Toyota
05.2005 - 10.2009
- Interviewing and getting to know customers to improve selection process.
- Demonstrating and showcasing Toyota products
- Averaged 14 cars per month
- Maintained excellent customer survey scores
- Promoted to Used Car Supercenter as Finance Manager
Skills
- Sales
- Advertising and marketing
- Branding
- Team training and development
- Schedule management
- Motivation
Timeline
General Manager
Camping World
02.2022 - Current
President
Farmers Insurance Dustin Medley Agency
01.2019 - 01.2022
General Manager
Umansky Toyota/Brown Toyota
09.2017 - 12.2018
General Manager/General Sales Manager
Brown Toyota
02.2011 - 09.2017
Finance Manager/Sales Manager
Eddins Ford Madison
01.2009 - 06.2011
Sales/Finance
Brown Toyota
05.2005 - 10.2009
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