Dustin Farrell
Norfolk,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent CPhT with solid background in customer service as well. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Miller's Neighborhood Market
Norfolk, VA
06.2022 - 02.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on product knowledge and customer service protocols.
- Managed inventory levels, ensuring product availability during peak hours.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Addressed and resolved customer complaints, improving service recovery efforts.
- Built solid relationships with regular customers (at least 20)
Deli Associate
Walmart
McMinnville, TN
01.2020 - 01.2021
- Prepared and sliced deli meats and cheeses to meet customer specifications.
- Assisted customers with product selections, providing recommendations based on preferences.
- Maintained cleanliness and organization of deli counters, ensuring food safety compliance.
- Operated 3 slicers and other equipment safely while adhering to operational guidelines.
- Monitored inventory levels, restocking products to minimize shortages and enhance sales.
Certified Pharmacy Technician
GenX Pharmacy
Chesapeake, VA
08.2018 - 02.2019
- Managed prescription order processing to uphold regulatory compliance and enhance operational efficiency.
- Oversaw inventory management and executed regular stock assessments to ensure optimal supply levels.
- Collaborated with at least 2 pharmacists to enhance patient consultations, ensuring effective communication of medication details and addressing inquiries.
- Facilitated training for new pharmacy technicians on operational procedures and customer service best practices.
- Spearheaded implementation of workflow improvements to optimize prescription filling speed and accuracy.
Certified Pharmacy Technician – Order Entry Department
Remedi SeniorCare Pharmacy
Ashland, VA
01.2015 - 05.2016
- Collaborated with over 40 long-term care and assisted living facilities' nursing staff to provide accurate medication information while adhering to pharmacist guidelines.
- Developed strong verbal articulation and typing efficiency to facilitate effective information exchange.
- Gained in-depth pharmaceutical insights to enhance professional expertise.
- Responded to technical and job-related questions from newly hired employees, ensuring a smooth transition into their roles.
- Streamlined workflow by efficiently processing written and electronic prescriptions using advanced computer programs, including Framework, OnBase, and DocuTrack.
- Handled verbal refill requests from nursing staff, verifying compliance with insurance company policies.
- Reviewed and processed controlled medication prescriptions, confirming adherence to DEA schedule policies (II-V) for legal compliance.
Volunteer/Intern
King’s Daughters Medical Center
Brookhaven, MS
10.2014 - 01.2015
- Supported pharmacy technicians and pharmacists in executing daily operational tasks.
- Collaborated with radiology technicians and registered nurses to enhance patient experience during nuclear medicine and ultrasound procedures.
- Observed general administrative areas including Information Systems and Education Department.
- Assisted and observed Laboratory Department and Inpatient Services Medicine.
- Assisted healthcare professionals with patient intake and documentation processes.
- Supported patient care teams by preparing treatment areas and ensuring cleanliness.
General Landscaping and Maintenance
Ritter Grounds Maintenance, LLC
Norfolk, VA
05.2014 - 09.2014
- Delivered comprehensive landscaping services for private residences and commercial properties.
- Oversaw daily preparations at job sites, ensuring compliance with safety and operational standards.
- Conducted regular inspections and maintenance of tools and mechanical equipment to uphold safety standards and operational reliability.
- Performed necessary maintenance on equipment to support operational efficiency.
- Self-motivated, with a strong sense of personal responsibility.
Team Associate
Panera Bread
Harrisonburg, VA
07.2012 - 04.2013
- Ensured exceptional customer satisfaction through proactive service and support.
- Coordinated timely fulfillment of customer orders while maintaining operational speed and accuracy (sometimes 5 orders at once).
- Implemented best practices for cleanliness and orderliness in the food preparation area to meet regulatory requirements.
- Facilitated teamwork to improve overall customer interactions and support.
- Provided exceptional customer service to enhance overall dining experiences for all guests.
Education
Bachelor of Science - Health Sciences (Pre-Pharmacy)
James Madison University
Harrisonburg, VA05-2014
Advanced Studies Diploma - AP Biology, AP Statistics, AP Chemistry, AP Environmental Science
Norfolk Collegiate School
Norfolk, VA01-2010
Skills
- Customer-focused service
- Effective team collaborator
- Analytical thinker
- Experienced with digital tools
- Experienced with Microsoft applications
- Proficient in verbal and written communication
- Creative problem solver
- Critical thinking
- Active listening
Websites
Certification
- PTCB-Certified Pharmacy Technician (Certification Number: 10068470)
- Registered with Virginia Board of Pharmacy (License Number: 0230025916)
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
German
Elementary
Polish
Elementary
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Avid Reader
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
Timeline
Customer Service Representative
Miller's Neighborhood Market
06.2022 - 02.2026
Deli Associate
Walmart
01.2020 - 01.2021
Certified Pharmacy Technician
GenX Pharmacy
08.2018 - 02.2019
Certified Pharmacy Technician – Order Entry Department
Remedi SeniorCare Pharmacy
01.2015 - 05.2016
Volunteer/Intern
King’s Daughters Medical Center
10.2014 - 01.2015
General Landscaping and Maintenance
Ritter Grounds Maintenance, LLC
05.2014 - 09.2014
Team Associate
Panera Bread
07.2012 - 04.2013
Bachelor of Science - Health Sciences (Pre-Pharmacy)
James Madison University
Advanced Studies Diploma - AP Biology, AP Statistics, AP Chemistry, AP Environmental Science
Norfolk Collegiate School
Personal Qualities
- Loyal
- Respectful
- Punctual
- Eager to learn
- Hardworking
- Dedicated
- Empathetic
- Creative
Leadership & Achievements
- Dean's List, James Madison University, 2012
- Chaplain, Sigma Nu Fraternity, Iota Delta Chapter, 2013