Dylan Briccetti
Chesapeake
Summary
Current Insurance Agent with a track record of maintaining sales quotas and exceptional customer service, honed at Insurance Protection Solutions and Food Lion. Expert in conflict resolution and management, I excel in policy communication and team leadership, ensuring client satisfaction and compliance. Skilled in sales and customer interactions, I consistently exceed performance expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INSURANCE AGENT
Insurance Protection Solutions
04.2023 - Current
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Built and maintained relationships with clients to support satisfaction
- Maintain Sales Quotas
- Handle the administration and updates of client insurance policies, ensuring accurate coverage adjustments and maintaining compliance with client requirements and industry standards
CUSTOMER SERVICE SUPERVISOR
Food Lion
07.2018 - 09.2019
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Supervised all cashiers to effectively complete their shift advising them to clock in and out, take lunch breaks, and collect grocery carts from the lot
CASHIER
Food Lion
08.2016 - 07.2018
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Credit cards, checks, gift cards, and coupons were all processed by me
Education
Bachelor of Science - Business Administration, Psychology Minor
Old Dominion University
12.2022
Skills
- Customer service
- Communication
- Leadership
- Sales
- Management
Accomplishments
- Salesman of the year
- 344 policies $464,206.23 in premium
Certification
Virginia Life, Health, Annuities, Property, and Casualty, Insurance License
LEADERSHIP EXPERIENCE
- Vice President of Health and Safety, Theta Chi (Zeta Pi) Fraternity,12/20,12/21, VPHS is centered on five different topics that affect today’s collegiate men: Alcohol and Other Drugs, Fire and Life Safety, Hazing Prevention, Sexual Misconduct Prevention, Suicide Prevention, and Mental Health Awareness., All chapter Vice Presidents of Health and Safety are required to hold7 Sacred purpose events over the course of the semester while also overseeing the safety and risk management of the organization.
- Marketing Chair, Theta Chi (Zeta Pi) Fraternity,12/20,12/22, Created and advertised various articles of Theta Chi apparel available for sale to the public.
Timeline
INSURANCE AGENT
Insurance Protection Solutions
04.2023 - Current
CUSTOMER SERVICE SUPERVISOR
Food Lion
07.2018 - 09.2019
CASHIER
Food Lion
08.2016 - 07.2018
Bachelor of Science - Business Administration, Psychology Minor
Old Dominion University
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