Dylan Hall
Fairfax
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Burger King
01.2020 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Operated POS system to handle sales, returns, and exchanges.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Assistant Manager
Burger King
06.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Warehouse Operations Supervisor
H&S Bakery
11.2014 - 02.2017
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Increased warehouse efficiency by streamlining inventory management processes.
Education
BBA - Business Administration And Management
University of Maryland - Baltimore
Baltimore, MD06.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Team Leadership
- Customer Relations
- Verbal and written communication
Timeline
General Manager
Burger King
01.2020 - 03.2024
Assistant Manager
Burger King
06.2017 - 01.2020
Warehouse Operations Supervisor
H&S Bakery
11.2014 - 02.2017
BBA - Business Administration And Management
University of Maryland - Baltimore
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