Dylan Joseph Baudo
Linden
Summary
Versatile Professional experienced in Alarm and CCTV installation, service management, and low voltage systems. Delivered client satisfaction through effective communication and a strong background in construction and fabrication. Leveraged expertise in electronic security systems and automation to support sales initiatives and ensure project success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Banking Specialist 3
CONVIRGENT
NORTHERN
2025.04 - Current
- OSHA 10 Certified.
- Specialize on alarms, videos, access controls, CCTV, NVR
- VA DCJS licensed.
Site Lead / Technician
PAVION
NORTHERN
2024.03 - 2025.04
- Data Center construction, CCTV and Access control.
- Special projects.
- Change orders.
- Compiled weekly progress reports to track project milestones and ensure timely updates.
- Walk throughs and phase inspections with AWS, project supervision.
- As builds.
- Coordinated tasks with sub-contractors to streamline workflow and maintain schedule adherence.
- Managed phase turnovers to customer, ensuring all deliverables met quality standards and client expectations.
- Supply ordering and inventory.
Service Technician
STANLEY SECURITY INC
NORTHERN
2015.04 - 2023.10
- Responsible for servicing all aspects of alarm systems for a large banking institution.
- Responsible for installation and service of analog and IP video system cameras and DVRs.
- Servicing and repairing multiple brands of banking drive up pneumatics and deal drawers.
- All aspects of Locksmith work.
- Provide sales support, site surveys and estimates.
Service Technician
BURROUGHS INC
NORTHERN
2014.08 - 2015.04
- Conducting Second Line Field Service on all models of various low voltage automation equipment in Northern Virginia, DC and Maryland.
- Conduct OJT training for 4 new employees since starting last August.
- Customer Service.
Service Technician
Bank Design & EQUIPMENT
NORTHERN
2012.08 - 2014.08
- Conducting service on banking equipment such as Alarms, Remote Access, Video, DVR, Drive up Pneumatics, And all model NCR ATMs.
- Responsible for all facets of Repair, Installation Service, and Maintenance on all banking systems Covering areas including Northern Virginia, Washington D.C., and Maryland.
- Customer Service.
Second Line Field Service Engineer & Key Champion
WINCOR NIXDORF
NORTHERN
2012.02 - 2012.08
- Conducting Second Line Field Service on all models of Wincor Nixdorf ATMs in Northern Virginia, Washington D.C. and Southern Maryland.
- Responsible for maintaining parts inventories and anticipating parts required based on past service call metrics.
- Conducting OJT training for first line techs 3 of the 5 techs in Northern Virginia, Washington D.C. and Southern Maryland, as well as take tech support calls and assists on trouble tickets for all Northern, Virginia, Washington D.C. and Southern Maryland.
- Also assisted my Area Manager with any tasks delegated to me.
Second Line Service Technician
DIEBOLD INC.
WASHINGTON
2011.04 - 2012.02
- Conducted Second Line Field Service and repair on all models of Diebold, Inc. ATMs within the Washington, D.C. and Northern, VA area.
- Completed assessments and conducted repairs and installations of equipment to meet ADA requirements.
- Assessed and reported on ADA compliance for area ATMs, ensuring accessibility standards were met.
- Maintained parts inventories and anticipated required parts based on service call metrics to optimize repair efficiency.
- Assisted Area Manager with delegated tasks to support team operations.
Second Line Field Service Engineer & Key Champion
WINCOR NIXDORF
NORTHERN
2010.06 - 2011.04
- Conducted Second Line Field Service on all models of Wincor Nixdorf ATMs, as well as Key Champion for my region.
- Conducted OJT training for 3 of the 5 techs in Northern Virginia, as well as take tech support calls and assists on trouble tickets for all Northern, Virginia techs.
- Also assisted my Area Manager with any tasks delegated to me.
Deployment Manager
Direct Connect – Formerly Universal Credit & Debit
Chantilly
2007.07 - 2010.04
- Oversees all facets of Deployment Dept., managing the program, set up, and installation of ATMs and credit card processing equipment; leads training for all department employees; contributes with tech support.
- Promoted to management position because of aptitude in lower-level repair/service capacity.
- Defines and monitors department’s annual budget, as well as employee incentives (e.g. monthly bonus program).
- Implemented several new policies and procedures (e.g. new inventory control system) which nearly doubled the department’s output with same number of employees.
Second Shift Supervisor
Element Payment Services
Phoenix
2005.04 - 2007.07
- Provided tech support for all brands of Point-of-Sale equipment; trained all new hires, as well as supervised and assisted tech support and customer service reps.
- Built profiles and programs downloaded in POS equipment for specific merchants; performed deployment of equipment and completed some installs for Element in person (although rare for a processor to have a tech rep perform on site installations – did this only for large local accounts needing special attention).
- Promoted to second shift supervisor because of superior performance at lower-level repair / service capacity.
Operations Department / ATM Tech (Part-Time)
Washington Commanders
Landover
2001.12 - 2005.04
- Maintained 95-100% service rating by efficiently repairing machines during events, enhancing reliability and user experience.
- Collaborated with Loomis Fargo on currency loading and reporting for 10 ATM machines, ensuring accurate and timely service.
- Ensured the good working order of 10 ATM machines during all stadium events at FedEx Field.
Education
High School Diploma -
WT Woodson
Fairfax, VASkills
- Customer relationship management
- Sales Support
- Customer Service
- Time Management
- Budget & Cost Minded
- Process Improvements
- Program Management
- Project supervision
- Team leadership
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Training and mentoring
Certification
- OSHA 10 Certification.
- Certified Private Security Services Training Academy, Inc., DCJS ID# 99-272892, Locksmith, Electronic Security
- First Aid/CPR
Training
Diebold, inc. Training School, Toledo, OH, ATM Repair and Maintenance Phases 1, 2, and 3 for All Diebold ATM Models
Education - High School
Diebold, inc. Training School, Toledo, OH, ATM Repair and Maintenance Phases 1, 2, and 3 for All Diebold ATM Models
Timeline
Banking Specialist 3
CONVIRGENT
2025.04 - Current
Site Lead / Technician
PAVION
2024.03 - 2025.04
Service Technician
STANLEY SECURITY INC
2015.04 - 2023.10
Service Technician
BURROUGHS INC
2014.08 - 2015.04
Service Technician
Bank Design & EQUIPMENT
2012.08 - 2014.08
Second Line Field Service Engineer & Key Champion
WINCOR NIXDORF
2012.02 - 2012.08
Second Line Service Technician
DIEBOLD INC.
2011.04 - 2012.02
Second Line Field Service Engineer & Key Champion
WINCOR NIXDORF
2010.06 - 2011.04
Deployment Manager
Direct Connect – Formerly Universal Credit & Debit
2007.07 - 2010.04
Second Shift Supervisor
Element Payment Services
2005.04 - 2007.07
Operations Department / ATM Tech (Part-Time)
Washington Commanders
2001.12 - 2005.04
High School Diploma -
WT Woodson