Dylan Mann-Pittman
Bristol
Summary
Dynamic insurance professional with extensive experience as a CAT Outside Adjuster at AllState, excelling in claims investigation and policy interpretation. Proven track record in enhancing client satisfaction through effective communication and damage assessment. Adept at multitasking and managing caseloads, fostering strong relationships with clients and colleagues alike.
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
9
9
years of professional experience
Work History
CAT Outside Adjuster
AllState
07.2023 - Current
- Evaluated claims to determine coverage based on policy guidelines and documentation.
- Conducted thorough investigations of claims, gathering evidence and statements from involved parties.
- Utilized claims management software to document findings and streamline workflow processes.
- Communicated clearly with clients regarding claim statuses and resolution timelines.
- Reviewed policies regularly to ensure compliance with industry regulations and company standards.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
Insurance Agency Owner
Farmers Insurance Agency
02.2018 - 07.2023
- Oversaw compliance with industry regulations, ensuring all practices adhered to standards.
- Conducted performance evaluations for staff, providing feedback for professional development.
- Collaborated with marketing team to create targeted campaigns that boosted new client acquisition.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Store Manager
Walmart
08.2016 - 12.2017
- Assisted in managing daily store operations, ensuring compliance with corporate policies and procedures.
- Developed and implemented effective merchandising strategies to enhance product visibility and sales performance.
- Oversaw inventory management processes, improving accuracy of stock levels and reducing shrinkage.
- Trained and mentored new associates, fostering a collaborative team environment and enhancing customer service skills.
Education
High School Diploma -
Florida State University
Tallahassee, FLSkills
- Claims investigation
- Damage assessment
- Property valuation
- Policy interpretation
- Sales background
- Caseload management
- Casualty and property loss
- Multitasking and organization
- Verbal and written communication
Timeline
CAT Outside Adjuster
AllState
07.2023 - Current
Insurance Agency Owner
Farmers Insurance Agency
02.2018 - 07.2023
Assistant Store Manager
Walmart
08.2016 - 12.2017
High School Diploma -
Florida State University