DYLAN MCCOY
Quinton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Firefighter Technician
Henrico County Division of Fire
03.2023 - Current
- Maintained operational efficiency by helping maintain equipment requests, facilities EMS and personal house supply.
- Maintain all mandatory EMS supplies for 22 stations.
- Counted, inventoried, and inspect all EMS supplies being handled within each station to ensure minimum on hand balances were met and supplies were within date.
- Help maintain inventory numbers for supplies in the Logistics Warehouse
Front Desk Associate
Golds Gym
03.2021 - Current
- Responded immediately to guest requests, inquiries and concerns
- Answered phone professionally and courteously and used proper phone greeting techniques
- Established rapport with other employees to improve operations
- Resolved guest issues with creative solutions, escalating major concerns to management
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
Customer Service Leader
The Kroger Company
05.2015 - 04.2020
- Established and maintained key performance metrics and quality assurance programs to increase customer satisfaction
- Supported recruiting and hiring efforts of high caliber, customer-focused team members
- Assisted customers by providing information and resolving complaints
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Navigated multiple computer systems and applications and utilized search tools to find information
- Processed customer adjustments to maintain financial accounts.
Education
Bachelor Of Arts (B.A.) In Healthcare Administration -
Radford University
Radford, VA12.2022
Skills
- Fitness and Agility
- Leadership and supervision
- Relationship building and management
- Problem-solving abilities
- Critical Thinking
- Time Management
- Superb attention to detail
Accomplishments
- Magna Cum Laude
- Dean's List
- Upsilon Phi Delta Society
References
- Chris Denton, Chief Financial Officer, HCA Henrico Doctors' Hospital, (804) 289-4500, Christopher.Denton@HCAHealthcare.com
- Robert Hickman, Store Leader, Kroger, (423) 483-1668, Bumperpup1@gmail.com
- Craig Hash, Assistant Store Leader, Kroger, (276) 237-0840, Chash208@gmail.com
Timeline
Firefighter Technician
Henrico County Division of Fire
03.2023 - Current
Front Desk Associate
Golds Gym
03.2021 - Current
Customer Service Leader
The Kroger Company
05.2015 - 04.2020
Bachelor Of Arts (B.A.) In Healthcare Administration -
Radford University
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