Dylan Taylor
Carrollton
Summary
Dynamic and results-driven business manager with expertise in accounting, supply chain management, and marketing. Demonstrated ability to optimize daily operations, implement effective policies, and positively impact profitability. Adept at building and leading teams, ensuring customer satisfaction, and driving business growth. Seeking to leverage skills in an entry-level role to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Shop Manager
Diamond Detailing
05.2021 - Current
- Increased customer satisfaction scores by 20% through prompt and high-quality detailing services
- Delegated work effectively to staff, setting clear priorities and performance goals
- Cleaned and detailed vehicles, ensuring spotless interiors and polished exteriors
- Maintained an organized stockroom and chemical inventory, improving workflow efficiency
- Identified and addressed damages during pre- and post-service inspections
- Promoted customer satisfaction by resolving issues with knowledgeable and friendly service
- Streamlined supply ordering processes to minimize downtime
Cashier/Front End Supervisor
Kroger
03.2017 - 05.2020
- Trained and mentored over 15 new team members in cash register operation, stock procedures, and customer service
- Delivered excellent customer service by addressing complaints and assisting with purchases
- Processed payments using multiple methods, maintaining high accuracy in cash handling
- Closed daily sales by reconciling cash, checks, and card transactions
- Promoted store rewards programs, increasing customer engagement and store revenue
Education
High School Diploma -
Smithfield High School
Smithfield, VA06.1996
Skills
- Team Leadership and Staff Training
- Point of Sale (POS) Systems
- Operations and Performance Monitoring
- Supply Chain and Inventory Management
- Customer Relationship Building
- Problem Anticipation and Resolution
- Safety procedures
- Complex Problem-solving
Additional Information
Open to relocation and flexible scheduling to meet organizational needs., Committed to continuous learning and development to enhance skill set.
Timeline
Shop Manager
Diamond Detailing
05.2021 - Current
Cashier/Front End Supervisor
Kroger
03.2017 - 05.2020
High School Diploma -
Smithfield High School
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