Dylan Tillery
Waynesboro
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Sales Consultant, Interior Design
Grand Home Furnishings
Waynesboro
06.2022 - Current
- Provided exceptional customer service throughout the sales process and beyond.
- Developed personalized design solutions that met client preferences and budget constraints.
- Collaborated with team members to ensure that client expectations were met within the established timeline and budget parameters.
- Facilitated communication between clients and suppliers to ensure order accuracy.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Maintained records related to sales for store management.
- Managed customer relationship management database for accurate client information.
- Provided training and support for team members on how to use the CRM system effectively.
- Developed and maintained strong client relationships through regular communication.
Area Sales Leader
T-Mobile
Waynesboro
01.2020 - 06.2022
- Led sales teams to achieve regional targets and improve performance.
- Developed training programs to enhance team skills and product knowledge.
- Analyzed market trends to identify opportunities for growth and expansion.
- Managed inventory levels to ensure product availability and meet customer demand.
- Conducted regular performance reviews to provide feedback and coaching to staff.
- Implemented strategies to optimize sales processes and improve efficiency across teams.
- Resolved customer complaints promptly and professionally.
- Utilized CRM software to track key performance indicators.
General Merchandiser
Target
Waynesboro
01.2019 - 01.2020
- Managed product displays to enhance customer engagement and accessibility.
- Coordinated seasonal transitions for merchandise to reflect current trends effectively.
- Trained new staff on merchandising standards and store policies.
- Assisted in inventory management to ensure stock availability and organization.
- Monitored inventory levels and adjusted stocking accordingly.
- Collaborated with team members to maintain a clean and organized sales floor.
- Trained new employees on proper handling of merchandise in accordance with company policies.
Education
James Madison Highschool
, VASkills
- Customer service
- CRM management
- Inventory management
- Team leadership
- Performance coaching
- Effective communication
- Problem solving
- Relationship building
- Training development
- Strategic planning
- Conflict resolution
- Referral generation
- Consultative sales
- Project management
- Competitor research
- Client consultations
- Interior design
- Sales strategy
- Sales techniques
Accomplishments
- Award for top sales in company.
- Recognition from owners for exceeding profit margins and being first in the entire company with added protections.
Timeline
Sales Consultant, Interior Design
Grand Home Furnishings
06.2022 - Current
Area Sales Leader
T-Mobile
01.2020 - 06.2022
General Merchandiser
Target
01.2019 - 01.2020
James Madison Highschool