Dynastie Robertson
Chase City,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong work ethic that pays attention to detail and strong organizational skills. Willingness to take on added responsibilities to meet team goals.
In my current position as a customer service associate at The Home Depot, the top responsibly is to resolve customer issues and concerns.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Home Depot-South Hill, VA
12.2023 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sercurity
Securitas Security Services USA, Inc
11.2018 - 12.2019
- Patrol buildings, watch gate entrance
- Skilled at working independently and collaboratively in a team environment.
Dollar General Cashier
Dollar General
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
Cashier/Sales Associate
Roses (Variety Wholesalers, Inc)-Chase City, VA
05.2017 - 03.2018
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High school diploma -
Bluestone High School
Skipwith, VA03.2016
Skills
- Microsoft PowerPoint (2 years)
- Microsoft Excel (2 years)
- Fast Typing (4 years)
- Certified in Culinary Arts (Less than 1 year)
- Cash register (5 years)
- Typing (5 years)
- Security (3 years)
- Sales (5 years)
- Cash handling (5 years)
- Computer skills
Timeline
Customer Service Representative
The Home Depot-South Hill, VA
12.2023 - Current
Sercurity
Securitas Security Services USA, Inc
11.2018 - 12.2019
Dollar General Cashier
Dollar General
05.2018 - 02.2019
Cashier/Sales Associate
Roses (Variety Wholesalers, Inc)-Chase City, VA
05.2017 - 03.2018
High school diploma -
Bluestone High School
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