Ebonee Hines
Norfolk
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
CompassionateCareandLove LLC
Norfolk, VA
07.2025 - 03.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Documented patient information accurately in electronic health records system.
- Educated patients on basic health practices promoting wellness and recovery.
- Provided emotional support and companionship to enhance client well-being.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Assistant Clinical Coordinator
Urology of Virginia
Virginia Beach, VA
06.2023 - 07.2025
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in managing clinical documentation, ensuring compliance with regulatory standards.
- Developed and implemented process improvements to enhance patient care efficiency.
- Facilitated communication between healthcare providers and patients, improving overall satisfaction.
- Analyzed patient feedback to identify areas for service enhancement and quality improvement.
- Monitored inventory of medical supplies, optimizing order processes to prevent shortages.
- Collaborated with cross-functional teams to streamline operations and improve patient outcomes.
- Developed strong relationships with community partners to enhance referral networks and increase access to care for underserved populations.
- Maintained patient confidentiality and protected sensitive information by adhering to HIPAA regulations and organizational privacy policies.
- Promoted patient safety through diligent monitoring of potential risks within the facility''s daily operations.
Front Desk Receptionist
Marriott by Courtyard
Norfolk, VA
04.2022 - 06.2023
- Greeted guests and managed check-in/check-out processes efficiently.
- Responded to guest inquiries, ensuring exceptional customer service and satisfaction.
- Maintained accurate reservation records using property management software.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
- Handled cash transactions and processed payments with precision and accuracy.
- Assisted in training new front desk staff on operational procedures and systems.
- Implemented improvements in front desk workflows to enhance efficiency and service quality.
- Resolved guest complaints promptly, fostering a positive hotel experience for all visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Norview High School
Norfolk, VALPN - Healthcare
Bryant And Stratton College
Virginia Beach, VA12-2026
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Patient services
- Emergency response
- Patient education
- Sterilization techniques
- Team collaboration
- Active listening
- Patient advocacy
Timeline
Patient Care Technician
CompassionateCareandLove LLC
07.2025 - 03.2026
Assistant Clinical Coordinator
Urology of Virginia
06.2023 - 07.2025
Front Desk Receptionist
Marriott by Courtyard
04.2022 - 06.2023
High School Diploma -
Norview High School
LPN - Healthcare
Bryant And Stratton College