Eboni Maryland
Jarratt
Summary
To Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
17
17
years of professional experience
Work History
Phlebotomy Student
SVCC
02.2025 - Current
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
- Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
- Optimized inventory management by monitoring supplies usage carefully and placing timely orders as needed to avoid shortages or delays in testing services.
- Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures.
- Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
- Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
- Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
Mental Health Technician
Poplar Springs Hospital
09.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Mental and Behavioral Health Residential Counselor
Jackson Field Behavioral Health Services
08.2022 - 08.2023
- Assess the clinical needs of resident clients
- Evaluate clients for potential crisis situations and determine appropriate intervention, support of independent living skills instruction to individuals who have mental illness and live in a supervised residential facility or home setting on a 24/7 basis
- Conduct individual and group counseling sessions as assigned
- Monitor and document clients' progress toward achievement of individual goals
Cosmetologist
Self Employed Services
01.2008 - 03.2023
- Provide my knowledge & educate clients about products and perform full service makeup applications as well as desired hairstyles
- Participate in focus days and promotional events to build client loyalty and to attract new clientele
- Maintains supplies by checking stock; anticipating needs; placing orders; verifying receipt
- Prepares hair for styling by analyzing hair condition; shampooing and treating hair
- Conditions hair and scalp by applying treatments
- Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations
- Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair
- Maintains quality service by following organization standards
- Maintains safe and healthy conditions by following organization standards and legal regulations
- Obtains revenue by recording or collecting charges
- Maintains technical knowledge by attending educational workshops; reviewing publications
- Record clients purchasing information to communicate and ensure future business
- Support customers, develop customer relationships and generated sales growth
- Demonstrate makeup and skin care on clients
- Contributes to team effort by accomplishing related results as needed
- Providing high-quality manicures and pedicures, which includes removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients' preferences
- Applying artificial nails
- Recommending various nail designs and nail art to clients
- Evaluating the condition of clients' nails and advising them on proper nail care and suitable nail care treatments
- Sanitizing all nail instruments and equipment before each use
- Ensuring that workstations are kept clean and orderly
- Ensuring that nail and massage supplies are adequately stocked
- Providing quality hand and foot massages
- Performs professional quality massage, within scope of practice and licensing (as applicable)
- Designs specific sessions based on members or guests individual needs
- Assists in the promotion of the health and wellness benefits to clients receiving massage therapy on a regular basis
- Creates excellent member/guest experience through friendly and helpful attitude
- Performs hot stone, deep muscle, or prenatal therapy, based on appropriate training and minimum clinic education hours
- Utilizes other approved modalities, in accordance with applicable law
- Communicates various promotions to clients
- Follows all practice policies and protocols
- Assists in the cleanliness of the location (therapy rooms and common areas)
- Completes Wellness Chart documentation accurately and completely
- Performs other duties as assigned
Correctional Officer II
Department of Public Safety and Correctional Service
02.2020 - 01.2021
- Responding positively in demanding situations
- Recruited by management to access confidential records regarding offender personal history
- Obtained clearance to update offender movement based on Criminal charges
- Generate Reports and submit documents to Supervisors
- Assigned to Special Projects that consisted of organized searches
- Delegated as lead yard set
- With the responsibility to assemble teams and conduct cell searches for contraband and unauthorized property
- Selected and developed training programs to meet facility needs
- Performed risk assessments and classification systems for management
- Ensured compliance of all areas with Department of Corrections policies and procedures
- Led grid searches to locate and confiscate potential harmful items and contraband prior to opening
- Introduced Security Vulnerability Assessment Program to identify and resolve internal issues
- Provided training in managing all physical security-related activities within institutions
- Consistently facilitated reductions in inmate disturbances/incidents to increase safety
- Performed administrative duties to maintain appropriate records of all accounted inmates
- Quickly and accurately assessed situations and responded appropriately
Server
Applebee's
09.2017 - 02.2018
- In charge of greeting guests and making them feel welcomed in a timely manner
- Taking down orders, up-selling food and beverage items and entering the orders into the computer system
- Running food and checking back with the guests to help fulfill their needs
- Ensuring our guests had an above average experience at our restaurant
Sales Associate
Victoria's Secret
09.2016 - 12.2016
- Delivered a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforced customer buying decisions at checkout and encourages purchase of additional items
- Helped to build customer loyalty by opening Victoria's Secret Angel Cards and through customer email and phone capture
- Processed merchandise to be floor ready and maintained back room and under stock to brand standards
- Replenished merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Assisted with other projects as needed including markdowns, re-tickets and the mark out of stock process
- Understood and adhered to brand standards
- Assisted with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
- Helped to drive top line store sales results and growing the business through action and productivity
- Created customer awareness of programs available to them, to build customer loyalty, when applicable
- Set personal goals and tracking individual and team performance to the goals
- Prepared for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Took initiative to recover and replenish merchandise, so it is available to sell
- Understood and adhered to visual merchandising brand standards
- Assisted in housekeeping of sales floor and communicating maintenance issues
- Kept an awareness of, and building personal capability in, loss prevention
- Reinforced store strategy to reduce shrink
- Supported all activities related to providing a safe working environment
- Understood and demonstrated Company values
Education
Some college -
Greensville County High School
06.2016
Skills
- Customer Service
- Excel
- Excellent Communication Skills
- Great Customer Service Skills
- Marketing
- Waitress
- Restaurant Server
- MS Office
- Microsoft Office
- Organizational Skills
- POS
- Sales
- Server
- Training
- Word
- Computer Skills
- Microsoft Word
- Retail
- Time Management
- Retail sales
- Customer Service Skills
- Law Enforcement
- Makeup Application
- Security
- Merchandising
- Upselling
- Store Management Experience
- Loss Prevention
- Hair Styling
- Training & development
- Customer service
- Serving
- Assembly
- Cash handling
- Retail sales
- AutoCAD
- Microsoft & Macintosh programs
- Financially Literatures
- National career readiness certificate
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Areas Of Expertise
- Proficient in Excel
- AutoCAD
- Microsoft & Macintosh programs
- Excellent Communication Skills Certified in Financially Literatures
- Great Customer Service Skills
- Marketing Skills
- National career readiness certificate
Timeline
Phlebotomy Student
SVCC
02.2025 - Current
Mental Health Technician
Poplar Springs Hospital
09.2024 - Current
Mental and Behavioral Health Residential Counselor
Jackson Field Behavioral Health Services
08.2022 - 08.2023
Correctional Officer II
Department of Public Safety and Correctional Service
02.2020 - 01.2021
Server
Applebee's
09.2017 - 02.2018
Sales Associate
Victoria's Secret
09.2016 - 12.2016
Cosmetologist
Self Employed Services
01.2008 - 03.2023
Some college -
Greensville County High School
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