EBONI MCNEILL
Newport News
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Marketing Designer
Blue Dragonfly
Newport News
06.2021 - Current
- Generate innovative design concepts and strategies that effectively communicate the brand’s message, and resonate with the target audience.
- Use physical and digital tools to create unique marketing designs.
- Produced graphic design works, including logos, icons, flyers, brochures, and other visuals for print or web.
Front Desk Agent
Marriott
Newport News
01.2025 - 05.2025
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided information about hotel amenities, services, and local attractions.
- Computed bills, collected payments and made change for guests.
Customer Service Representative
PNC Bank
09.2023 - 03.2024
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing, and support policies and procedures.
Event Server
Williamsburg Winery
Williamsburg
10.2021 - 09.2023
- Hosted weddings, wine tastings, and international dinners.
- Interfaces with clients to fulfill any needs and concerns.
- Enhanced attendee experience by meticulously planning and executing event logistics.
Education
BBA - Human Resources Management
Old Dominion University
Online05.2026
Skills
- Well organized
- Communication skills
- Risk management
- Customer service
- Team player
- Client relations
- Multitasking
- Problem solving
Timeline
Front Desk Agent
Marriott
01.2025 - 05.2025
Customer Service Representative
PNC Bank
09.2023 - 03.2024
Event Server
Williamsburg Winery
10.2021 - 09.2023
Marketing Designer
Blue Dragonfly
06.2021 - Current
BBA - Human Resources Management
Old Dominion University
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