Ebony Calloway
Lynchburg
Summary
I am a peoples person, with over 10+ years of working with the public, building relationships and trust. I am a hard worker, very dedicated and easy to work with. Im passionate about helping others, exceeding company goals and bettering myself. Given an opportunity i will not let your company down.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - FSR
Carter Bank
Lynchburg, VA
12.2022 - Current
- Providing excellent customer service along with having communication skills
- Handling cash transactions such as withdrawals, deposits and check cashing
- Answering phone calls and emails
- Scheduling appointments
- Collaborating with team members to resolve complex customer issues effectively.
- Training new staff on customer service protocols and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Healthy Care Beauty Manager
Food Lion
Lynchburg, VA
02.2020 - 03.2023
- Providing excellent customer service
- Stocking shelves
- Improved team productivity by making inventory when selling and ordering products
- Answering any questions customers have on where products are or placing orders for customers that need products that we carry within the store.
CSR - Customer Service Representative
Startek
Lynchburg, VA
05.2018 - 01.2020
- Answering inbound phone calls
- Taking escalations and being able to de-escalate them
- Ordering products for customers
- Sympathizing, and understanding customers
- Providing excellent customer service
- Building and creating a relationship with customers
- Efficient Multitasking, such as working on dual monitors
Education
High school diploma or GED - Business management
Rustburg High School
Rustburg, VA06-2012
Skills
- Customer service (10 years)
- Having communication skills
- Computer/Technical Literacy in Microsoft
- Time Management: Organizing working and multitasking
- Adaptability/Flexibility: Being able to adjust and still succeed
- Hard working, faster learner, being dedicated and a team player
Timeline
Customer Service Representative - FSR
Carter Bank
12.2022 - Current
Healthy Care Beauty Manager
Food Lion
02.2020 - 03.2023
CSR - Customer Service Representative
Startek
05.2018 - 01.2020
High school diploma or GED - Business management
Rustburg High School