Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Calloway

Lynchburg

Summary

I am a peoples person, with over 10+ years of working with the public, building relationships and trust. I am a hard worker, very dedicated and easy to work with. Im passionate about helping others, exceeding company goals and bettering myself. Given an opportunity i will not let your company down.

Overview

8
8
years of professional experience

Work History

Customer Service Representative - FSR

Carter Bank
Lynchburg, VA
12.2022 - Current
  • Providing excellent customer service along with having communication skills
  • Handling cash transactions such as withdrawals, deposits and check cashing
  • Answering phone calls and emails
  • Scheduling appointments
  • Collaborating with team members to resolve complex customer issues effectively.
  • Training new staff on customer service protocols and system navigation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Healthy Care Beauty Manager

Food Lion
Lynchburg, VA
02.2020 - 03.2023
  • Providing excellent customer service
  • Stocking shelves
  • Improved team productivity by making inventory when selling and ordering products
  • Answering any questions customers have on where products are or placing orders for customers that need products that we carry within the store.

CSR - Customer Service Representative

Startek
Lynchburg, VA
05.2018 - 01.2020
  • Answering inbound phone calls
  • Taking escalations and being able to de-escalate them
  • Ordering products for customers
  • Sympathizing, and understanding customers
  • Providing excellent customer service
  • Building and creating a relationship with customers
  • Efficient Multitasking, such as working on dual monitors

Education

High school diploma or GED - Business management

Rustburg High School
Rustburg, VA
06-2012

Skills

  • Customer service (10 years)
  • Having communication skills
  • Computer/Technical Literacy in Microsoft
  • Time Management: Organizing working and multitasking
  • Adaptability/Flexibility: Being able to adjust and still succeed
  • Hard working, faster learner, being dedicated and a team player

Timeline

Customer Service Representative - FSR

Carter Bank
12.2022 - Current

Healthy Care Beauty Manager

Food Lion
02.2020 - 03.2023

CSR - Customer Service Representative

Startek
05.2018 - 01.2020

High school diploma or GED - Business management

Rustburg High School
Ebony Calloway