EBONY GOODE
Henrico
Summary
Results-driven professional in operations and healthcare administration, skilled in scheduling, client relations, and data entry. Manages multiple responsibilities effectively in fast-paced settings while ensuring clear communication and professionalism. Focused on leveraging operational expertise to drive efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Coordinator/Owner/Client Relationship Manager
Hippie Locs LLC
Richmond
06.2020 - Current
- Coordinated administrative functions, streamlining scheduling systems, payment processing, and inventory management
- Built and maintained long-term client relationships resulting in repeat business and referrals
- implemented digital marketing strategies that increased visibility and client retention
- Resolved client inquiries and conflicts, ensuring service recovery and maintaining customer satisfaction
- demonstrated leadership, adaptability, and independent problem-solving in a fast paced environment
Advance Medical Support -Remote
Richmond VA Medical Center
Richmond
07.2019 - 04.2023
- Collaborated on managing VA Community Care consults and authorizations for both inpatient and outpatient services, facilitating timely patient care.
- Developed and maintained effective communication channels with patients, interdisciplinary teams, and external agencies to ensure seamless information flow.
- Coordinated with patient care teams to review and optimize clinic setup and utilization, enhancing operational efficiency.
Supervisor-Scheduling Dept./Contact Center- Remote
Richmond Gastroenterology Associates
Richmond
02.2018 - 07.2019
- Managed and supervised a team of seven employees in the scheduling department and contact center, ensuring compliance with company processes and policies.
- Implemented workflow strategies that improved departmental efficiency and assisted in meeting company quotas.
- Developed a comprehensive training manual and detailed procedure call flow sheets to enhance staff performance and consistency.
Medical Office Specialist/Medical Assistant
Richmond Nephrology Associates
Richmond
09.2008 - 04.2017
- Compiled, verified, and maintained accurate medical records to ensure compliance with HEDIS regulatory standards.
- Managed patient appointments and insurance verifications, streamlining administrative processes and improving efficiency.
- Collected and prepared laboratory specimens, monitored vital signs, and assisted with diagnostic procedures to support comprehensive patient care.
- Coordinated office communications and managed general office duties, including correspondence, scheduling, and handling telephone inquiries.
- Processed medical record requests with attention to detail and efficiency.
- Managed prior authorization and insurance verification for procedures and medications.
Education
Phlebotomy Technical Training - Phlebotomy
Medical Educators
Midlothian, VA01-2010
High School Diploma - General Education
Huguenot High School
Richmond, VA06-2009
Skills
- Operations Management
- Project Management
- Client Communication
- EHR/EMR proficiency
- HIPAA Compliance
- Workflow optimization
- Process implementation
- Risk Management
- Quality assurance oversight
- Digital marketing
- Data AnaMRP and ERP systems
- Data entry efficiency
- Patient Portal User Management
- Filing and Data Archiving
- Scheduling management
- Customer invoicing
- Corporate recruiting
- Training management
- Training development
- Performance monitoring
- Productivity management
- SIOP
- Management
- Conflict Resolution
- Compliance training
- Customer Service-Oriented
- MRP and ERP systems
Certification
- CPR/BLS Certification, National CPR Foundation
- CPI Blue Card, Crisis Prevention Training
- Certified Phlebotomy Technician, NCCT
- OSHA Infection Control Training
- Office Specialist Certification
References
References available upon request
Timeline
Operations Coordinator/Owner/Client Relationship Manager
Hippie Locs LLC
06.2020 - Current
Advance Medical Support -Remote
Richmond VA Medical Center
07.2019 - 04.2023
Supervisor-Scheduling Dept./Contact Center- Remote
Richmond Gastroenterology Associates
02.2018 - 07.2019
Medical Office Specialist/Medical Assistant
Richmond Nephrology Associates
09.2008 - 04.2017
Phlebotomy Technical Training - Phlebotomy
Medical Educators
High School Diploma - General Education
Huguenot High School