Eddie Torres
Chesterfield
Summary
Proactive and results-oriented professional with extensive experience in retail management and operations, notably with Food Lion and Sonic. Excelled in enhancing customer satisfaction and streamlining closing procedures, demonstrating exceptional problem-solving and customer service skills. Recognized for improving team performance and inventory management, showcasing a commitment to excellence and a positive work environment.
Overview
3
3
years of professional experience
Work History
Stocker
Food Lion
08.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
Closing Shift Manager
Sonic
10.2022 - 05.2024
- Promoted a positive work environment by recognizing outstanding performance among team members during closing hours.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Enhanced staff performance by conducting regular training sessions focused on skill development and teamwork.
- Spearheaded efforts to minimize waste through proper storage techniques, accurate portion control, and inventory monitoring.
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
Overnight Stocker
Walmart
03.2022 - 08.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Highland Springs High School
Richmond, VA06.2021
Skills
- Willing to learn
- Positive attitude
- Customer service
- Friendly and personable
- Punctual and reliable
- Clear communication
- Energetic and outgoing
- Complex Problem-solving
- Performance improvement
- Attention to detail
- Critical thinking
Timeline
Stocker
Food Lion
08.2024 - Current
Closing Shift Manager
Sonic
10.2022 - 05.2024
Overnight Stocker
Walmart
03.2022 - 08.2022
Highland Springs High School
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