Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edgar Calderon

Alexandria

Summary

A team leader with a proven track record at Kaiju, excelling in guest service and personnel training. Enhanced customer satisfaction through effective complaint handling and upselling techniques, contributing to increased sales. Skilled in food safety and organization, fostering a positive work environment that drives team productivity.

Overview

13
13
years of professional experience

Work History

Sever/ Supervisor

Kaiju
02.2022 - 06.2025
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Monitored food inventory and supplies to prevent waste.

Team Lead

Deska Services
05.2018 - 01.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Read and analyze blueprints to assure a safe work environment
  • Over looked projects and assured everything is being completed in a safe manner

Supervisor

Pie In The Sky Bakery
03.2015 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Pizza Maker

Sbarro Pizza
06.2012 - 01.2015
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.

Education

High School Diploma - Gender Studies

T.C Williams High School
Alexandria, VA
06.2012

Skills

  • Team management
  • System upgrades
  • Security protocols
  • Incident management
  • Verbal and written communication
  • Guest service
  • Food safety
  • Organization
  • Complaint handling
  • Personnel training

Languages

Spanish
Full Professional

Timeline

Sever/ Supervisor

Kaiju
02.2022 - 06.2025

Team Lead

Deska Services
05.2018 - 01.2022

Supervisor

Pie In The Sky Bakery
03.2015 - 01.2018

Pizza Maker

Sbarro Pizza
06.2012 - 01.2015

High School Diploma - Gender Studies

T.C Williams High School

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Edgar Calderon