Edgar Lagos
Springfield
Summary
Adaptable customer service professional with proven experience in fast-paced settings, including roles as a server and team member. Demonstrates strong multitasking abilities and a commitment to delivering exceptional service while maintaining efficiency under pressure. Known for creating positive guest experiences and fostering teamwork through effective problem-solving skills. Career goals include leveraging these competencies to enhance customer engagement in a dynamic environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Annandale
04.2023 - 08.2024
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Maintained positive working relationship with fellow staff and management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Identified needs of customers promptly and efficiently.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Server
Erickson Living®
Springfield
03.2022 - 09.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
Education
BBA -
Marymount University
Arlington, VA05-2028
High School Diploma -
John Lewis High School
Springfield, VA06-2024
Skills
- Fluent in Spanish
- Cleaning
- Collaboration and teamwork
- Hospitality and accommodation
- Clear communication
- Task prioritization
- Customer service
- Positive attitude
Affiliations
- Student-Athlete for Marymount University
- Play the piano for church
- Help at youth wrestling tournaments
- Coach at youth wrestling clubs
- volunteer for church youth group
Accomplishments
- Graduated high school with honors.
- 3x Team Captain for the wrestling team.
- Virginia Wrestling State Placer.
- 2024 Student-Athlete of the Year Award.
- A-B Honor Roll student in high school.
Certification
- CPR and AED Certification (2024-2026)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Member
Chick-fil-A
04.2023 - 08.2024
Server
Erickson Living®
03.2022 - 09.2023
BBA -
Marymount University
High School Diploma -
John Lewis High School
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