Edmond Mintah Jr
LYNCHBURG
Summary
Strategic and relationship-focused professional with 9+ years of experience across customer service, sales, financial services recruitment, and insurance. Experienced in managing complex workflows, reviewing documentation, and delivering high-quality support to customers and executive stakeholders. Recognized for strengthening client relationships, improving processes, and achieving strong outcomes across credit, lending, and insurance environments. Brings strong communication, critical thinking, and a reliable, customer-first approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director – Finance Division
East Bay Talent
07.2025 - 10.2025
- Joined an early-stage recruiting start-up to help build and scale the firm’s Finance Division.
- Managed full-cycle recruitment for SBA Lending, Commercial Lending, and Credit Underwriting roles.
- Successfully closed a Commercial Real Estate Underwriter placement within the first 30 days and progressed a Director-level Corporate Banking candidate into late-stage interviews.
- Built and maintained a pipeline of 6+ active financial-services clients within the first quarter.
- Collaborated with senior executives across multiple states to expand client acquisition and strengthen market coverage.
- Created structured call scripts, intake forms, and onboarding templates to improve operational consistency.
- Implemented pipeline-tracking dashboards to enhance visibility, client satisfaction, and placement outcomes.
- Remote in VA/NYC
Senior Consultant, Credit & Lending
JCW Search
09.2019 - 07.2025
- Led recruitment for financial sectors, achieving $1.6M+ revenue and mentoring new consultants.
- Conducted structured interviews to evaluate qualifications, functional limitations, and overall readiness of multiple candidates.
- Advanced from Associate to Consultant in 2020 and to Senior Consultant in 2023, consistently ranking top in firmwide billings.
- Enhanced client retention and placement timelines through strategic mentorship and training.
- Excelled in consulting for banking and insurance, recognized twice as Consultant of the Quarter.
- Partnered with senior management to refine hiring strategies, enhancing workforce alignment with business objectives and strengthening client relationships.
- Implemented a data-driven approach to talent acquisition, significantly improving candidate quality and reducing hiring costs through targeted sourcing.
- Championed diversity, earning multiple performance awards.
- Remote (Remote from VA)
Genpact Subject Matter Expert / Life Insurance Customer Service Rep
Genworth Financial
05.2016 - 08.2019
- Handled 40-60 client calls daily, ensuring high satisfaction and consistent positive feedback.
- Facilitated detailed conversations on eligibility, medical updates, and policy inquiries.
- Managed escalation calls, collaborating with Conflict Resolution for swift solutions.
- Led mentorship initiatives, enhancing team retention and performance metrics.
- Expanded product knowledge in Life Insurance, Long-Term Care, and Annuities through certifications.
Education
Bachelor of Arts - Political Science, Minor in History
University of Lynchburg
Lynchburg, VA05.2016
Skills
- Relationship Management
- Financial Services Operations
- Client Experience
- Risk & Credit Knowledge
- Team Leadership
- Process Improvement
- Cross-Functional Collaboration
- Communication & Conflict Resolution
- Customer Retention
- Data-Driven Decision-Making
- Workflow Management
- Operational Strategy
- Performance Metrics
- Diversity Initiatives
- Mentoring Programs
- Customer Service
Websites
Certification
- LOMA ACS (Associate, Customer Service)
- LOMA ALMI (Associate, Life Management Institute)
- Consultant of the Quarter – JCW Search
- Distinguished Delegation & Position Paper Awards – Model UN
LINKS
LinkedIn: linkedin.com.
Timeline
Director – Finance Division
East Bay Talent
07.2025 - 10.2025
Senior Consultant, Credit & Lending
JCW Search
09.2019 - 07.2025
Genpact Subject Matter Expert / Life Insurance Customer Service Rep
Genworth Financial
05.2016 - 08.2019
Bachelor of Arts - Political Science, Minor in History
University of Lynchburg