Edmund E. Ndip
WOODBRIDGE
Summary
Dynamic Information Technology Engineer II with expertise in hardware and software management at Thomas Jefferson Hospital. Proven problem-solver skilled in ServiceNow ITSM and asset management. Adept at device integration and delivering exceptional customer support, ensuring compliance with IT security standards while enhancing telehealth workflows and remote access solutions.
Overview
19
19
years of professional experience
Work History
Information Technology Engineer II
Thomas Jefferson Hospital
Philadelphia
08.2014 - Current
- Hardware and Software Management for A/V and Telehealth Programs for Enterprise via SERVICE NOW
- Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
- Enterprise and desktop application support
- Management of Inpatient Telehealth Workflow including asset registration, tracking, design
- Remote Access support
- Provides Asset tracking tasks, shipments, compliance status using Service Now and other ITIL processes.
- SME of Zoom Business for Enterprise, including Design, Implementation and Integration with various Hardware and software resources
- Stayed current with all relevant IT security, HIPAA, and other related compliance issues, technologies.
Help-Desk Specialist
E-Research Technology
Philadelphia
02.2014 - Current
- Provided in depth troubleshooting on ECG devices such as Mortara Eli-150, Eli-250, Eli-10, Eli-PC and Eli Link
- Responsible for User Activation and User Maintenance on all 3 Medical Business Line Portals: EPX, VCS Portal, My Study Portal 2/3
- Assisted clients with navigation of portal databases as well as advised clients regarding patient record creation for ECG recordings and Patient Assessments
- Responsible for distribution of ECG Analysis Reports and Respiratory Proficiency Reports
- Responsible for coordinating initial medical device setup as well as data management setup and processes for all clinical trials
Technical and Billing Support Specialist
Comcast Business Services
Philadelphia
01.2012 - 12.2013
- Provided in depth Café 360 beta testing including Locating and documenting all issues and glitches and reporting them back to management for resolution and improvement.
- Provided feedback on functionality and real-time usage as well as provided specific service flow solutions
- Troubleshooting and Provisioning of BTS and IMS switch phone lines and features
- Provided Internet Service Support involving D3G modems, as well as, networking/connectivity/email issues within the Comcast Scope
- Provisioning of Static IPs and Assistance with Port Forwarding and LAN based VPN’s.
- Data Entry of customer information and policy information as well as billing overviews and changes of service.
Sales and Service Life Insurance Specialist
Colonial Penn Life Insurance Co
Philadelphia
12.2005 - 09.2010
- Follow-up sales calls to prospective customers
- Handled Inbound Sales and Customer Service calls for existing clients
- Data Entry of customer information and policy information
Education
Computer Science - Computer Science
Community College of Philadelphia
01.2017
Computer Information Systems - Computer Information Systems
Temple University
Philadelphia, PA01.2012
Business Administration - Business Administration
Temple University, School Of Business
Philadelphia, PA01.2005
Computer Science - Computer Science
Old Dominion University, School of Computer Sciences
Norfolk, VA01.2003
Skills
- Customer service and support
- Hardware and asset management
- Problem-solving and troubleshooting
- Device and software integration
- Planning and implementation
- Microsoft Office Suite proficiency
- Help desk support
- Active Directory management
- ServiceNow ITSM expertise
- Windows operating systems knowledge
- Networking fundamentals
Timeline
Information Technology Engineer II
Thomas Jefferson Hospital
08.2014 - Current
Help-Desk Specialist
E-Research Technology
02.2014 - Current
Technical and Billing Support Specialist
Comcast Business Services
01.2012 - 12.2013
Sales and Service Life Insurance Specialist
Colonial Penn Life Insurance Co
12.2005 - 09.2010
Computer Science - Computer Science
Community College of Philadelphia
Computer Information Systems - Computer Information Systems
Temple University
Business Administration - Business Administration
Temple University, School Of Business
Computer Science - Computer Science
Old Dominion University, School of Computer Sciences
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